Operations Specialist & Process Improvement

Bank of America; Town of Newark (WI); On-site; USD 42,000 - 62,000; Full time

Job summary

Bank of America is seeking an Operations professional in Wisconsin to handle day-to-day workflow, provide guidance to teammates, and support internal partners with financial controls. You will perform routine item processing under supervision, ensuring accuracy and adherence to approved processes.

The role emphasizes reliability in meeting deadlines, collaboration with multiple business lines, and applying problem-solving skills to resolve discrepancies while maintaining data integrity and

Qualifications

• Hands-on experience with operational and financial controls.
• Ability to meet tight deadlines in a fast-paced environment.
• Experience with vaults, unclaimed property, or transaction processing is a plus.

Responsibilities

• Contributes to overall success of an Operations team as an individual contributor.
• Handles operational activities and queries for either single or multiple Lines of Business across the enterprise.
• Adheres to deadlines set internally within the business unit or those in agreed Service Level Agreements with internal or external business partners.
• Provides functional expertise knowledge to projects or initiatives relating to the business unit.
• Maintains internal operational and financial controls and works within the risk appetite of the business unit.
• Continues to review processes to ensure they are efficient and implements process improvement opportunities.

Skills

Operational processing

Attention to detail

Documentation & reporting

Microsoft Office

Team mentorship

Education

High School Diploma

Tools

Tracker PRO

APECS

SA99

SBDOMS

OneService

Job description

Bank of America is seeking an Operations professional in Wisconsin to handle day-to-day workflow, provide guidance to teammates, and support internal partners with financial controls. You will perform routine item processing under supervision, ensuring accuracy and adherence to approved processes.

The role emphasizes reliability in meeting deadlines, collaboration with multiple business lines, and applying problem-solving skills to resolve discrepancies while maintaining data integrity and