Senior Operations Specialist – Document Processing

ghr; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Bank of America is seeking an in-office Operations Associate to support daily processing and document handling. The role involves processing item workflows, guiding teammates, and assisting internal partners with functional expertise.

The position emphasizes attention to deadlines, quality controls, and high-volume production in a fast-paced environment. Responsibilities include receiving check bags, sorting, reconciling, and maintaining accurate records.

Qualifications

• 10-key and basic PC skills.
• Ability to lift up to 25 pounds and stand for extended periods.
• Strong organizational skills with multi-tasking ability.
• Detail-oriented with ability to work independently or in a team.
• Willingness to exercise flexibility with work hours.

Responsibilities

• Contributes to overall success of an Operations team as an individual contributor.
• Handles operational activities and queries across the enterprise.
• Adheres to deadlines and service level agreements with partners.
• Provides functional expertise to projects related to the business unit.
• Maintains internal controls and supports inventory and document handling.
• Completes workflows accurately within deadlines and SLA expectations.
• Receives and validates check bag packages and prepares related documentation.
• Performs basic accounting and reconciles internal ledger entries.
• Resolves inquiries and exceptions from multiple internal channels.
• Maintains records and updates systems for inventory control and reporting.
• Escalates issues affecting accuracy, deadlines, or service delivery.
• Works independently and collaboratively with flexibility for extended hours.
• Performs physical activities including standing and lifting up to 25 pounds.

Skills

10-key

Basic PC

Organization

Multitasking

Detail orientation

Communication

Job description

Bank of America is seeking an in-office Operations Associate to support daily processing and document handling. The role involves processing item workflows, guiding teammates, and assisting internal partners with functional expertise.

The position emphasizes attention to deadlines, quality controls, and high-volume production in a fast-paced environment. Responsibilities include receiving check bags, sorting, reconciling, and maintaining accurate records.