Operations Analyst — Process Improvement & Analytics

Bank of America; Dallas (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

Bank of America in Dallas, TX seeks an Operations Analyst to analyze day-to-day issues, research, and resolve problems within a business unit. You will handle workflows, provide guidance, and support internal partners while ensuring accuracy and timely completion of tasks.

You will work on mid-complex processes, maintaining internal controls and contributing to continuous improvement. The role offers in-office collaboration with flexibility based on role needs and business requirements.

Qualifications

• Experience in operations or call center roles preferred.
• Strong data analysis and reporting skills.
• Ability to manage multiple tasks and deadlines.
• Proficient in MS Office, especially Excel.

Responsibilities

• Coordinate implementation of products, services, and ops solutions.
• Design, document, implement, and monitor new offerings.
• Provide guidance on procedural, technical, and operational changes.
• Expand product knowledge within operations.
• Develop relationships with partners and teammates.
• Analyze data to identify issues and trends.
• Collect and interpret data to validate processes.
• Contribute to the operations team's success as an individual contributor.
• Handle operational activities for multiple lines across the enterprise.
• Meet deadlines per SLA.
• Provide functional knowledge to projects.
• Maintain internal controls and stay within risk appetite.
• Review processes for efficiency and propose improvements.

Skills

Data Entry

Time Management

Design Thinking

Procedure Execution

Risk Management

Communication skills

Business Knowledge

Microsoft Office

Keyboarding

Presentation Skills

Project Management

Organizational Skills

Performance Management

Research

Analytical Thinking

Problem Solving

Collaboration

Tools

Microsoft Office Suite

Job description

Bank of America in Dallas, TX seeks an Operations Analyst to analyze day-to-day issues, research, and resolve problems within a business unit. You will handle workflows, provide guidance, and support internal partners while ensuring accuracy and timely completion of tasks.

You will work on mid-complex processes, maintaining internal controls and contributing to continuous improvement. The role offers in-office collaboration with flexibility based on role needs and business requirements.