Lead Operations & Document Processing

North American Transportation Management Institute; College Park, Northern (GA, KY); Hybrid; USD 35,000 - 55,000; Full time

Job summary

Bank of America in the United States is seeking an Operations professional to handle day-to-day processing and support internal business partners. You will guide teammates, complete workflows, and ensure timely processing under structured checks and balances.

The role requires 10-key proficiency, basic PC skills, and the ability to lift up to 25 pounds. You’ll work in a fast-paced environment with a focus on accuracy and teamwork.

Qualifications

• 10-key and basic PC skills.
• Ability to lift up to 25 pounds and stand for extended periods.
• Strong organizational skills with the ability to handle multiple tasks.
• Strong written and verbal skills.
• Detail-oriented with the ability to work independently as well as in a team.
• Willingness to exercise flexibility with work hours to ensure full coverage.

Responsibilities

• Contributes to overall success of an Operations team as an individual contributor.
• Handles operational activities and queries for either single or multiple Lines of Business across the enterprise.
• Adheres to deadlines and service level agreements with internal or external partners.
• Maintains internal operational and financial controls and supports risk management.
• Performs item-processing activities, including sorting and preparing check bags and related docs.
• Maintains accurate records and updates internal systems for inventory control and reporting.
• Works independently and collaboratively in a production environment with multiple priorities.

Skills

Active Listening

Adaptability

Attention to Detail

Collaboration

Data Collection and Entry

Critical Thinking

Customer and Client Focus

Oral Communications

Planning

Reporting

Account Management

Conflict Management

Decision Making

Inclusive Leadership

Process Management

Job description

Bank of America in the United States is seeking an Operations professional to handle day-to-day processing and support internal business partners. You will guide teammates, complete workflows, and ensure timely processing under structured checks and balances.

The role requires 10-key proficiency, basic PC skills, and the ability to lift up to 25 pounds. You’ll work in a fast-paced environment with a focus on accuracy and teamwork.