Healthcare Operations Specialist - Workflow & Patient Care

AdaptHealth, LLC; Flowood (MS); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k) with company match

Paid Time Off (PTO)

Employee Stock Purchase Plan

Paid Parental Bonding Leave

Short and Long-term Disability

Life and AD&D Insurance

Flexible Spending Accounts (FSA)

Health Savings Account (HSA)

CVS Minute Clinic & Teledoc

Job summary

AdaptHealth seeks an Operations Specialist to support patient care and drive operational excellence. You will improve workflows, verify insurance, and maintain data integrity across EMR systems, while collaborating with cross-functional teams to meet quality and compliance standards.

The role emphasizes process improvements, training, and documentation accuracy, with HIPAA and infection control as guiding requirements in a fast-paced healthcare environment.

Qualifications

• High school diploma or higher with healthcare admin knowledge.
• Experience in management, admin, clerical, insurance, billing, or call center preferred.
• Ability to learn new technologies and navigate multiple systems.

Responsibilities

• Support regional operations through workflow improvement, training, and process optimization.
• Review and process documentation, including insurance verification, authorizations, and order accuracy.
• Navigate EMR systems to enter, track, and validate patient and authorization data.
• Analyze workflows, identify errors, and implement solutions to improve efficiency and quality.
• Collaborate with teams and leadership to resolve issues and communicate trends.
• Maintain knowledge of payer guidelines, products, and services to ensure compliance.
• Assist with training materials, onboarding, and cross-functional support.
• Participate in projects to refine processes and enhance operational performance.
• Meet quality and performance metrics while managing multiple priorities.
• Perform patient assessments and follow-ups to support care and compliance.
• Ensure accurate documentation and adherence to HIPAA, PPE, and infection control standards.

Skills

Attention to detail

Multitasking

Verbal and written communication

Microsoft Office

EMR systems

Education

High School Diploma

Associate’s degree in Healthcare Administration or Business Administration

Healthcare industry experience

Tools

EMR systems

Microsoft Office

Job description

AdaptHealth seeks an Operations Specialist to support patient care and drive operational excellence. You will improve workflows, verify insurance, and maintain data integrity across EMR systems, while collaborating with cross-functional teams to meet quality and compliance standards.

The role emphasizes process improvements, training, and documentation accuracy, with HIPAA and infection control as guiding requirements in a fast-paced healthcare environment.