Operations Specialist: Patient Care & Process Improvement

AdaptHealth; Shallotte (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) with company match

Paid Time Off plans including holidays

Employee Stock Purchase Plan

Parental leave

Job summary

AdaptHealth is hiring an Operations Specialist to support patient care and drive operational excellence across regions. You will improve workflows, verify insurance, and manage data across EMR systems.

The role emphasizes process optimization, compliance with HIPAA and payer guidelines, and collaboration with leadership to resolve issues. A healthcare background and strong communication are valued.

Qualifications

• One year of relatable work experience required.
• High School Diploma or higher education required.
• Experience in healthcare administration, insurance, billing, or customer service preferred but not required.
• Experience in healthcare organization, pharmacy, HME, medical supply, or Medicare-certified environment is a plus.
• Strong communication and multi-tasking abilities with attention to detail.
• Ability to navigate multiple systems and learn new technologies.
• Ability to work independently following procedures.

Responsibilities

• Support regional operations through workflow improvement, training, and process optimization.
• Review and process insurance verification, authorizations, and order accuracy.
• Navigate EMR systems to enter, track, and validate patient data.
• Analyze workflows to identify errors and implement efficiency improvements.
• Collaborate with teams and leadership to resolve issues and communicate trends.
• Maintain knowledge of payer guidelines, products, and services to ensure compliance.
• Assist with training materials, onboarding, and cross-functional support.
• Participate in projects to refine processes and enhance performance.
• Meet quality and performance metrics while managing multiple priorities.
• Perform patient assessments and follow-ups to support care and compliance.
• Ensure accurate documentation and adherence to HIPAA, PPE, and infection control standards.
• Perform other duties as assigned.

Skills

Communication skills

Multi-tasking

MS Office

Healthcare systems

Education

High School Diploma

Associate’s degree

Healthcare Administration

Business Administration

Equivalent work experience

Tools

EMR systems

Job description

AdaptHealth is hiring an Operations Specialist to support patient care and drive operational excellence across regions. You will improve workflows, verify insurance, and manage data across EMR systems.

The role emphasizes process optimization, compliance with HIPAA and payer guidelines, and collaboration with leadership to resolve issues. A healthcare background and strong communication are valued.