Operations Specialist: Patient Care & Process Improvement

AdaptHealth; New Orleans (LA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Paid time off

Employee stock purchase plan

Job summary

AdaptHealth is hiring an Operations Specialist to support patient care and streamline regional operations. You will review documentation, manage authorizations, and ensure data accuracy across EMR systems while upholding HIPAA and quality standards.

The role emphasizes process improvement, cross-functional collaboration, and adherence to company policies. A background in healthcare administration and strong communication are valued assets in this fast-paced environment.

Qualifications

• One (1) year of relatable work experience required.
• High School Diploma or Associates degree in a related field or healthcare administration.
• Experience in management, administrative, clerical, insurance, billing, claims, call center, or customer service preferred.

Responsibilities

• Support regional operations through workflow improvement, training, and process optimization.
• Review and process documentation, including insurance verification, authorizations, and order accuracy.
• Navigate EMR systems to enter, track, and validate patient and authorization data.
• Analyze workflows and implement solutions to improve efficiency and quality.
• Collaborate with teams and leadership to resolve issues and communicate trends.
• Maintain knowledge of payer guidelines, products, and services to ensure compliance.
• Assist with training materials, onboarding, and cross-functional support.
• Meet quality and performance metrics while managing multiple priorities.
• Perform patient assessments and follow-ups to support care and compliance.

Skills

Customer service

Administrative support

Healthcare administration

Education

Associate’s degree in Healthcare Administration

High School Diploma

Tools

EMR systems

Microsoft Office

Insurance verification

Job description

AdaptHealth is hiring an Operations Specialist to support patient care and streamline regional operations. You will review documentation, manage authorizations, and ensure data accuracy across EMR systems while upholding HIPAA and quality standards.

The role emphasizes process improvement, cross-functional collaboration, and adherence to company policies. A background in healthcare administration and strong communication are valued assets in this fast-paced environment.