Operations Specialist: Frontline Support & Data Insights

Federal Express Corporation; Kernersville (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

Federal Express Corporation is seeking a detail-oriented clerk/administrative professional to support hub and station operations. You will handle clerical tasks, data entry, and frontline customer service to help optimize delivery times and service quality.

Responsibilities include preparing reports, assisting with audits, and supporting loss prevention efforts. The role requires strong organizational skills, proficiency with Microsoft Office, and the ability to work in a fast-paced environment

Qualifications

• Basic typing, data entry and clerical tasks.
• Proficient in Microsoft Office and basic web-based applications.
• Strong customer service orientation and professional communication.

Responsibilities

• Provide clerical support to management and operational functions (photocopying, filing, faxing, emailing, answering phones).
• Enter data in systems and compile regular and adhoc reports for management.
• Serve as frontline customer service to address inquiries and resolve issues.
• Assist with audit data retrieval and documentation for internal reviews.
• Support quality assurance and loss prevention through address searches and ensuring parcels are in good condition.

Skills

Typing

Data entry

Microsoft Office

Customer service

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Federal Express Corporation is seeking a detail-oriented clerk/administrative professional to support hub and station operations. You will handle clerical tasks, data entry, and frontline customer service to help optimize delivery times and service quality.

Responsibilities include preparing reports, assisting with audits, and supporting loss prevention efforts. The role requires strong organizational skills, proficiency with Microsoft Office, and the ability to work in a fast-paced environment