Dynamic Business Office Associate: Customer & Paperwork Expert

carmax; Houston (TX); On-site; USD 32,000 - 44,000; Full time

Job summary

CarMax is seeking a Business Office Associate in Houston North to deliver exceptional customer service during the sales, auction and appraisal processes. You will manage cash handling, process and audit paperwork, and respond to questions from customers and internal teams.

The role requires accuracy in data transcription, strong organizational skills, and the ability to train others on Office procedures. You may work varied shifts including nights, weekends, and holidays in a fast-paced

Qualifications

• Read, interpret and transcribe data to maintain accurate records.
• Balance customer and business needs using available resources and partnerships.
• Understand numeric filing and data organization systems.
• Operate word processing and spreadsheet tools with intermediate PC skills.
• Prioritize and multi-task in a deadline-driven environment with strong attention to detail.

Responsibilities

• Assist store personnel and departments in daily functions following CarMax guidelines.
• Provide customer service by greeting customers and answering questions about paperwork processes.
• Process retail/wholesale paperwork, finance contracts, and DMV-related filings.
• Handle multiple pay types, deposits and safe procedures with attention to security.
• Mentor new associates and train other departments on Business Office processes.
• Answer multi-line phone system and direct calls to appropriate personnel.

Skills

Data entry

Customer service

Multi-tasking

Documentation

Communication

Tools

Excel

Proprietary systems

Job description

CarMax is seeking a Business Office Associate in Houston North to deliver exceptional customer service during the sales, auction and appraisal processes. You will manage cash handling, process and audit paperwork, and respond to questions from customers and internal teams.

The role requires accuracy in data transcription, strong organizational skills, and the ability to train others on Office procedures. You may work varied shifts including nights, weekends, and holidays in a fast-paced