Operations Site Lead (Bay Area)

HireArt; San Francisco (CA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical insurance through ICHRA

Employer-paid dental/vision insurance

Life & disability insurance

Work-from-home stipends

Company laptop provided

Phone/internet stipend

Uncapped PTO

401(k) Fidelity

Job summary

HireArt is seeking an organized Operations Site Lead to provide onsite HR and workforce operations support for a key client in San Francisco. You’ll manage onboarding, training, coaching, and employee inquiries, delivering a positive experience for both the client and contract workers.

The role emphasizes autonomous work, clear communication, and scalable people operations processes. You will be the main contact for HR-related questions, support deployment and recruiting, and help shape the

Qualifications

• 2+ years of experience providing direct people support to a workforce of 50+ in Operations, HR, Employee Experience, or Workforce Management.
• 1+ years of experience supporting clients as a point of contact/liaison.
• Strong understanding of program management and experience optimizing, documenting, and defining programmatic processes.
• Tech savvy with experience using project management and relationship management platforms.
• Strong spreadsheet skills (Excel or Google Sheets).

Responsibilities

• Drive employee day-one readiness: onboarding materials logged, first-day info clearly communicated, onboarding completed within 24 hours.
• Field payroll, timesheet, PTO, benefits, and HR inquiries via Zendesk, Slack, in-person, and phone.
• Address performance, behavior, and attendance issues with coaching, documentation, and termination when needed.
• Monitor attendance and submit accurate timekeeping hours for client approval.
• Develop rapport with client and workers as main HR contact for contract employees.
• Provide deployment and recruiting support to the client.
• Strategically guide development of the employee experience.
• Implement scalable people operations processes balancing positive experiences with client policies.

Skills

Onboarding coordination

HR/People operations

Client liaison

Coaching & feedback

Communication

Time management

Education

HR certification (preferred)

Bachelor's degree not required

Tools

Zendesk

Slack

Workday

VMS (VNDLY)

Monday.com

Excel/Google Sheets

Job description

HireArt is looking for an organized, resourceful, and empathetic Operations Site Lead with excellent communication skills to provide onsite operations support to a key client. Your work will focus on providing an outstanding experience for both our client and our contract employees through a tasteful and strategic approach to employee onboarding, training, support, performance management, engagement, and the resolution of HR-related inquiries.

As an Operations Site Lead, you’ll:

• Drive employee day-one readiness by ensuring:
  • Onboarding materials are received and logged in the appropriate systems
  • Critical first day information is clearly communicated to new hires
  • Challenges, questions, and issues are proactively resolved in order to complete onboarding within 24 hours
• Field payroll, timesheet, PTO, benefits, and other employee inquiries via Zendesk, Slack, in-person, and phone.
• Address performance, behavior, and attendance issues through coaching, feedback, documentation, and termination, as needed.
• Monitor attendance and submit accurate timekeeping hours for client approval.
• Develop a strong rapport with our client and workers as the main point-of-contact for contract employee HR-related inquiries and concerns.
• Provide deployment and recruiting support to our client.
• Strategically guide further development and administration of the employee experience.
• Implement and own scalable people operations processes and resources that balance positive employee experiences with client policies, procedures, and satisfaction.

You’ll be successful in this role if you can:

• Work in a highly autonomous and high-trust environment, using effective time management and prioritization skills to your advantage.
• Demonstrate excellent listening, verbal, and written communication skills with the ability to communicate in a highly effective and professional manner across levels.
• Tactfully and confidently provide constructive feedback.
• Exercise compassion, empathy, respect, and kindness in all interactions.
• Anticipate needs, think critically about business issues, and make thoughtful recommendations quickly and efficiently.

Requirements

• 2+ years of experience providing direct people support to a workforce of 50+ in the realm of Operations, HR, Employee Experience, or Workforce Management.
• 1+ years of experience supporting clients as a point of contact/liaison
• A strong understanding of program management and experience optimizing, documenting, and defining programmatic processes.
• Tech savvy with experience working within project management and relationship management platforms.
• Strong spreadsheet skills (Excel or Google Sheets)

You’ll Really Stand out if you have:

• 5+ years of Operations, HR, Employee Experience, Workforce Management, or Recruiting experience
• Experience in the Autonomous Vehicle Operator (AVO) and/or Contract Workforce spaces.
• Familiarity with VNDLY or another VMS platform, Workday, Monday.com, and Zendesk.
• An HR certification.
• A Project Management certification.

HireArt offers a benefits package that includes:

• Allowance for medical insurance through HireArt's Individual Healthcare Reimbursement Arrangement (ICHRA)
• 100% employer-covered insurance premiums for dental, and Vision insurance for employee, spouse, and children
• Life and disability insurance
• Work-from-home stipends, including:
  • Workspace/home office set-up
  • Company supplied Apple laptop
  • Phone/internet stipend
• Uncapped PTO, including paid office holidays
• 401(K) through Fidelity

This is an on-site, full-time, 6-month contract-to-hire position with HireArt and is open to candidates who reside and are authorized to work in the United States. Unfortunately, we're unable to offer sponsorships or do corp-to-corp.

HireArt values diversity and is an Equal Opportunity Employer, which is why we are interested in every qualified candidate, regardless of their background, how they identify, or their inclusion in any protected class.

Company description

HireArt is building the first full-stack platform for businesses to source, employ, and manage contract W-2 employees. Our employment platform is the world’s first fully-featured HRIS for the contract W-2 workforce, a massive and growing segment of the labor market. We combine hiring and employment in a single platform, creating a magical experience for businesses: search, interview, make offers, and manage workers, all in one place. Once on board, HireArt provides contract workers with a caring home base that comes with all of the benefits & support associated with permanent employment.

Our goal is to enable businesses to focus on the people who make up their workforce, instead of the tools to manage it. That's why we've developed a transparent and simple to use end-to-end platform that provides contract work opportunities with the security and stability of traditional W-2 employment while still giving businesses the flexibility they need to scale their workforces.