Operations Site Lead (Cambridge)

HireArt; Cambridge (MA); In loco; USD 90.000 - 125.000; Tempo pieno

Vantaggi offerti da questo lavoro

ICHRA medical

Dental & Vision coverage

Life and disability insurance

Parental leave

Remote work stipend

Workspace setup

Company laptop provided

Phone/internet stipend

Uncapped PTO

401(k) Fidelity

Descrizione del lavoro

HireArt is seeking an Operations Site Lead to manage day-to-day operations of a contract workforce program at a key client site in the United States. You will be the onsite partner, coordinating with the account manager to meet client goals while ensuring a positive worker experience.

The role requires 2+ years overseeing large workforces and strong client-facing skills, with experience in a modern operations tech stack and approximately 20% travel.

Competenze

• 2+ years managing a workforce of 50+ in Operations, Program Management, HR, or Workforce Management.
• 1+ years in a client-facing role as a point of contact.
• Tech savvy and comfortable with Google Workspace, Slack, and AI tools.
• Approximately 20% travel required for visiting other client sites.
• Familiarity with Zendesk or other common workforce platforms.

Mansioni

• Serve as the client's primary onsite point of contact, aligning program operations with client goals and policies.
• Support new and existing client sites remotely and onsite when needed.
• Manage worker performance, attendance, and behavior with coaching and reviews.
• Ensure first-day readiness and onsite orientation for new hires.
• Track program health and share insights with the client.
• Handle payroll, timesheet, PTO, benefits inquiries and respond to requests via multiple channels.
• Develop scalable processes and automate workflows balancing client policies with worker experience.

Conoscenze

Client-facing

Communication

Autonomy

Time management

Tech savvy

Google Workspace

Slack

AI tools

Strumenti

Zendesk

Google Apps Script

Zapier

AI agents

Descrizione del lavoro

Expected compensation: 90,000.00 - 125,000.00 USD Per Year

HireArt is looking for an organized, resourceful, and client-focused Operations Site Lead to run the day-to-day operations of a contract workforce program at a key client site. You'll be the client's onsite partner, working in close partnership with the account manager as one of the faces of HireArt, helping the client achieve their goals. A strong worker experience is a big part of how you'll get there, through thoughtful onboarding, training, support, and engagement.

As An Operations Site Lead, You’ll

• Serve as the client's primary onsite point of contact, building a strong working relationship with site leadership and keeping program operations aligned with their goals, policies, and priorities.
• Support new and emerging client sites remotely and through occasional onsite visits.
• Manage worker performance, behavior, and attendance on the client's behalf through coaching, feedback, performance reviews, documentation, and termination, as needed.
• Ensure first-day readiness by sharing first-day details with new hires, then welcoming them onsite and providing orientation support.
• Track and report on program health, including headcount, attendance, and retention, and share insights and recommendations with the client.
• Field and resolve payroll, timesheet, PTO, benefits, and other worker inquiries via Zendesk, Slack, in-person, and phone while meeting all internal response and resolution SLAs.
• Implement and own scalable program processes and resources, using automation and AI tools where they help, that balance client policies, procedures, and satisfaction with a positive worker experience.
• Guide the development of worker engagement and support initiatives that improve retention and productivity.

You’ll be successful in this role if you can:

• Work in a highly autonomous and high-trust environment, using effective time management and prioritization skills to your advantage.
• Demonstrate excellent listening, verbal, and written communication skills with the ability to communicate in a highly effective and professional manner across levels, including with client leadership.
• Hold workers accountable to client standards while treating every person with compassion, empathy, respect, and kindness.
• Tactfully and confidently provide constructive feedback and handle difficult conversations.
• Anticipate needs, think critically about business issues, and make thoughtful recommendations quickly and efficiently.
• Spot repetitive or manual work and find ways to simplify, innovate, and automate it.

Requirements

• 2+ years of experience managing or directly supporting a workforce of 50+ in Operations, Program Management, HR, or Workforce Management.
• 1+ years of experience in a client-facing role as a point of contact or liaison.
• Tech savvy and comfortable working in a modern operations tech stack, including Google Workspace, Slack, and AI tools.
• Approximately 20% travel required for visiting other client sites.

You’ll Really Stand Out If You Have

• 5+ years of Operations, Contingent Labor Program Management, HR, Workforce Management, or Recruiting experience.
• Experience in the robotics space.
• Familiarity with contingent labor vendor management systems (VMS), HRIS platforms, Zendesk, or other common workforce platforms.
• Experience building automations or AI-assisted workflows (for example, Google Apps Script, Zapier, or AI agents).
• A Certified Contingent Workforce Professional (CCWP) certification.

HireArt Offers a Benefits Package That Includes

• Allowance for medical insurance through HireArt's Individual Healthcare Reimbursement Arrangement (ICHRA)
• 100% employer-covered insurance premiums for dental, and Vision insurance for employee, spouse, and children
• Life and disability insurance
• Paid Parental Leave
• Work-from-home stipends, including:
• Workspace/home office set-up
• Company supplied Apple laptop
• Phone/internet stipend
• Uncapped PTO, including paid office holidays
• 401(K) through Fidelity

This is an on-site, full-time position with HireArt and is open to candidates who reside and are authorized to work in the United States. Unfortunately, we're unable to offer sponsorships or do corp-to-corp.

HireArt values diversity and is an Equal Opportunity Employer, which is why we are interested in every qualified candidate, regardless of their background, how they identify, or their inclusion in any protected class. HireArt will provide reasonable accommodations to applicants and employees who need them because of a disability or to practice or observe their religion, absent undue hardship, to the extent required by applicable law.