Service Manager

Deanna Nesbit & Associates; Greensboro (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

Deanna Nesbit & Associates seeks an experienced Service Manager to lead field service and maintenance operations in a fast-paced industrial setting. You will oversee technicians, scheduling, safety, and customer satisfaction, driving strong performance and reliability.

The role requires hands-on leadership, mechanical/electrical aptitude, crane/hoist experience, and the ability to manage service teams across multiple sites.

Qualifications

• 10+ years managing service technicians in the overhead crane/hoist industry.
• Strong mechanical/electrical aptitude; crane/hoist experience required.
• Experience with service management systems, scheduling tools, and MS Office.

Responsibilities

• Oversee scheduling, dispatching, and assignment of service, inspection, and repair work.
• Ensure timely completion of work orders, inspections, preventive maintenance, and emergencies.
• Hire, train, coach, and mentor technicians and service coordinators.
• Conduct performance reviews and promote safety, accountability, and teamwork.

Skills

Leadership

Communication

Customer service

Scheduling

Safety compliance

Tools

MS Office

Service management systems

Scheduling tools

Job description

A growing industrial service organization is seeking an experienced Service Manager to lead its field service and maintenance operations. This role is responsible for overseeing technicians, coordinating daily service activities, ensuring quality and safety standards, and driving strong customer satisfaction. The ideal candidate is a hands‑on leader with strong mechanical aptitude and proven experience managing service teams in a fast‑paced industrial environment.

Key Responsibilities

Lead Daily Service Operations

• Oversee scheduling, dispatching, and assignment of service, inspection, and repair work.
• Ensure timely completion of work orders, inspections, preventative maintenance, and emergency responses.
• Monitor technician performance, productivity, and job quality.
• Hire, train, coach, and mentor technicians and service coordinators.
• Conduct performance reviews and build a culture of safety, accountability, and teamwork.
• Ensure technicians meet certification, training, and compliance requirements.

Customer Communication & Satisfaction

• Serve as a primary customer contact for scheduling updates, service recommendations, and escalations.
• Build strong customer relationships to support repeat business and long‑term partnerships.
• Review service reports, provide recommendations, and ensure clear communication of findings.

Quality, Safety & Compliance

• Ensure service work meets industry, manufacturer, and safety standards.
• Conduct jobsite walk‑throughs, safety checks, and quality audits.
• Enforce OSHA, company safety policies, PPE usage, and documentation requirements.
• Review and approve quotes, work orders, timecards, and job documentation.
• Support budgeting, forecasting, and resource planning.
• Track service metrics including backlog, response time, profitability, and labor utilization.
• Assist with pricing, job costing, and invoice review.

Process Improvement

• Identify opportunities to improve workflow efficiency, reduce downtime, and streamline operations.
• Support continuous improvement through technician feedback, data analysis, and proactive problem‑solving.

What You Bring

• 10+ years of experience managing service technicians in the overhead crane/hoist industry.
• Strong mechanical/electrical aptitude; crane/hoist experience is required.
• Experience with service management systems, scheduling tools, and MS Office.
• Strong communication, leadership, and customer service skills.
• Ability to manage multiple priorities in a fast‑paced environment.
• Solid understanding of OSHA and safety best practices.
• Must meet background check and drug screen requirements.
• Ability to travel occasionally to job sites and customer locations.
• Mix of office and field environments. May include exposure to heights, loud equipment, industrial facilities, and outdoor conditions. PPE is provided.

EEOC Statement

We welcome applicants of all backgrounds. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.