Operations & Scheduling Manager (Office)

Hometown Ace Handyman Services, LLC; Florida; On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

401(k) with company matching

Paid Vacation

Regular performance and pay reviews

Supportive, locally owned business

Positive, team-oriented work env

Job summary

Ace Handyman Services is hiring an Office Manager for our Wildwood, FL location. You will handle customer calls, schedule appointments, manage technician calendars, and document project details using our CRM.

We offer competitive pay ($20–$25/hour), 401(k) with company matching, paid vacation, and a friendly, team-oriented work environment backed by a trusted local brand.

No construction experience is required—we’ll train you, and opportunities for growth into leadership roles are available.

Qualifications

• 3+ years of experience in sales, customer service, call center, or high-volume phone support
• Strong organizational and multitasking skills
• Excellent verbal and written communication
• High proficiency with Microsoft Office and Microsoft Teams
• Experience with scheduling or dispatching service technicians is preferred
• College degree or equivalent work experience preferred
• Professional, friendly, and customer-focused attitude
• Ability to thrive in a fast-paced office environment

Responsibilities

• Answer incoming customer calls and educate homeowners about our services
• Provide estimates over the phone and schedule appointments
• Manage technician schedules to maximize efficiency and customer satisfaction
• Use our CRM system to document customer information and project details
• Coordinate with field technicians to resolve scheduling, billing, and customer service issues
• Handle warranty calls, data entry, and other administrative tasks
• Assist with day-to-day office operations to ensure an exceptional customer experience

Skills

Customer service

Scheduling

Office administration

Communication

Education

College degree or equivalent

Tools

Microsoft Office

Microsoft Teams

Job description

Ace Handyman Services is hiring an Office Manager for our Wildwood, FL location. You will handle customer calls, schedule appointments, manage technician calendars, and document project details using our CRM.

We offer competitive pay ($20–$25/hour), 401(k) with company matching, paid vacation, and a friendly, team-oriented work environment backed by a trusted local brand.

No construction experience is required—we’ll train you, and opportunities for growth into leadership roles are available.