Part-Time Estimator & Scheduling Specialist

Mr Handyman; Carlisle (Cumberland County); On-site; USD 30,000 - 37,000; Full time

Job summary

Mr. Handyman is seeking an Office Professional in the Carlisle area to manage inbound and outbound communications, organize schedules for Service Professionals, and guide customers through projects with clear pricing and expectations.

This role emphasizes delivering exceptional customer service and efficient workflow in a fast-paced franchise office. You will use company software and systems to create life-long customers, ensure high satisfaction, and complete tasks with accuracy, timeliness,

Qualifications

• Background in construction, home improvements, restoration or building maintenance.
• Ability to understand and estimate job pricing for construction and maintenance projects.
• Highly organized and detail oriented.
• Excellent customer communication and independent work skills.
• Computer experience.
• Live within the area.
• Background check.

Responsibilities

• Lead management and scheduling – you will be responsible for inbound and outbound customer communications while organizing work and managing schedules for our Service Professionals.
• Make recommendations and manage expectations with customers – Guide them through projects and help manage expectations.
• Create life-long customers – Deliver a great experience that wows every customer using the Mr. Handyman Way.
• Follow the Mr. Handyman Way – a repeatable process that makes it easy to impress the customer every time.
• Quality of work – Meet and exceed customer expectations at every touch point.
• Customer satisfaction – Deliver an amazing customer experience and ensure high satisfaction.
• Efficiency – Do the job well and in a timely manner.

Skills

Scheduling

Customer communication

Construction knowledge

Organizational skills

Attention to detail

Independent work

Computer experience

Job description

Mr. Handyman is seeking an Office Professional in the Carlisle area to manage inbound and outbound communications, organize schedules for Service Professionals, and guide customers through projects with clear pricing and expectations.

This role emphasizes delivering exceptional customer service and efficient workflow in a fast-paced franchise office. You will use company software and systems to create life-long customers, ensure high satisfaction, and complete tasks with accuracy, timeliness,