Call Center Operations Manager

Mr Handyman; Mount Pleasant (WI); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

401K

Paid time off

Holidays

Supplemental benefits

Job summary

Mr. Handyman is seeking an Office Manager to support operations by optimizing office and administrative processes, supervising staff, and scheduling work for technicians and customer service tasks.

This role combines office leadership with call-center responsibilities in a fast-paced home improvement network. Candidates should have at least five years in office management and call center customer service, strong computer skills in Microsoft Office and CRM software, and a commitment to reliable,

Qualifications

• Minimum 5 years of experience in office management.
• Minimum 5 years of experience in call center customer service.
• Proficiency with Microsoft Office, Excel, and CRM software.
• Dispatching or construction experience is a plus.

Responsibilities

• Support company operations by optimizing office and administrative processes.
• Supervise office staff and delegate tasks.
• Schedule work for technicians and handle customer service duties.

Skills

Supply management

Inventory control

Staffing

Supervision

Process improvement

Standards development

Microsoft Office

CRM software

Negotiation

Leadership

Communication

Sales & customer relations

Organization & planning

Tools

Microsoft Office

Excel

CRM software

Job description

Mr. Handyman is seeking an Office Manager to support operations by optimizing office and administrative processes, supervising staff, and scheduling work for technicians and customer service tasks.

This role combines office leadership with call-center responsibilities in a fast-paced home improvement network. Candidates should have at least five years in office management and call center customer service, strong computer skills in Microsoft Office and CRM software, and a commitment to reliable,