Operations & Scheduling Lead – Behavioral Health

Highland Rivers Behavioral Health; Cedartown (GA); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Health Insurance

Flexible Benefits

Retirement Plan

Paid Time Off

Public Holidays

Personal Day

Public Student Loan Forgiveness

Job summary

Highland Rivers Behavioral Health is seeking an Operations Coordinator to oversee the Scheduling Department and Front Office Operations for the Outpatient Programs. You will support clinical and medical staff by maintaining efficient schedules, accurate data entry in the EHR, and timely reporting to meet agency objectives.

This role requires coordinating with program managers to implement process improvements, guaranteeing confidentiality, and ensuring staffing coverage within operating hours.

Qualifications

• Supervises Scheduling Department Staff and Clerical Leads.
• Coordinates with Outpatient Managers and Clinical Leads.
• Maintains accurate, compliant reporting for agency goals.

Responsibilities

• Supervise the Scheduling Department Staff and Clerical Leads.
• Coordinate program changes with Outpatient Managers and Clinical Leads.
• Prepare and monitor compliance reports to meet agency goals and policies.
• Build and adjust staff schedules and caseloads.
• Schedule appointments to maximize service delivery and billing.
• Handle telephone calls and messages with confidentiality and efficiency.
• Enter data and interactions in electronic health records accurately.
• Ensure front office staffing aligns with operating hours.
• Submit reports, reviews, and purchase/facility requests timely.
• Perform other duties as assigned.

Skills

Supervisory skills

Data entry

Scheduling coordination

Front office operations

Compliance awareness

Communication

Job description

Highland Rivers Behavioral Health is seeking an Operations Coordinator to oversee the Scheduling Department and Front Office Operations for the Outpatient Programs. You will support clinical and medical staff by maintaining efficient schedules, accurate data entry in the EHR, and timely reporting to meet agency objectives.

This role requires coordinating with program managers to implement process improvements, guaranteeing confidentiality, and ensuring staffing coverage within operating hours.