Behavioral Health Office Operations Lead

Cedar Park TMS; Daytona Beach (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

Beacon Behavioral Health Partners is seeking an Office Manager to support daily outpatient program operations and coordination. The role balances hands-on administrative work with light operational leadership to keep the office efficient, welcoming, and compliant with policies.

The candidate will oversee front office workflows, patient scheduling, communications, and documentation, while assisting with onboarding, billing support, and program initiatives.

Qualifications

• Minimum 2–4 years of administrative/office leadership experience.
• Experience in behavioral health or outpatient settings preferred.
• Strong communication, organization, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfort with computers, email, scheduling tools, and data entry.

Responsibilities

• Support the Program Director with daily outpatient program operations.
• Oversee front office, scheduling, and patient communication workflows.
• Ensure a professional and welcoming experience for patients, families, providers, and visitors.
• Coordinate patient scheduling, confirmations, cancellations, and rescheduling.
• Monitor daily office activity and resolve administrative or operational issues.
• Support intake, admissions, referrals, and new patient access workflows.
• Assist with patient check-in/check-out, documentation collection, and records management.
• Maintain organized patient and office records in accordance with procedures.
• Assist with reports, meetings, and special projects as assigned.
• Identify workflow gaps and recommend practical solutions.

Skills

Communication

Organization

Problem-solving

Follow-through

Education

High school diploma or equivalent

Associate or bachelor’s degree (preferred)

Tools

Scheduling tools

Spreadsheets

Electronic records systems

Job description

Beacon Behavioral Health Partners is seeking an Office Manager to support daily outpatient program operations and coordination. The role balances hands-on administrative work with light operational leadership to keep the office efficient, welcoming, and compliant with policies.

The candidate will oversee front office workflows, patient scheduling, communications, and documentation, while assisting with onboarding, billing support, and program initiatives.