Outpatient Behavioral Health Coordinator - Growth & Impact

Memorial Physician Practices; Holyoke (MA); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Comprehensive benefits

PTO and time off

401(k) retirement with company match

Wellness programs

Professional development

Job summary

Valley Springs Behavioral Health Hospital seeks a Behavioral Coordinator to ensure efficient outpatient program operations and high patient satisfaction. You will support admissions, scheduling, and program coordination while maintaining compliance with licensing and accreditation standards.

The role focuses on coordinating non-clinical outpatient staff, managing schedules, and delivering strong customer service to patients, families, and referral sources in a busy behavioral health environment.

Qualifications

• High school diploma or equivalent preferred.
• Experience on an inpatient unit preferred. Clerical duties experience required.
• CPR certification and CPI training within 30 days of employment and prior to patient contact.

Responsibilities

• Monitors and completes patient care audits and admission processes.
• Supports pre-admission paperwork and required assessments.
• Maintains scheduling and coordination of therapy sessions and program activities.
• Ensures staff roles and chart compliance, and patient flow across outpatient programs.
• Handles patient payments, insurance coordination, and documentation.

Skills

Customer service

Office coordination

Auditing

Education

High school diploma or equivalent

CPR certification

CPI training

Job description

Valley Springs Behavioral Health Hospital seeks a Behavioral Coordinator to ensure efficient outpatient program operations and high patient satisfaction. You will support admissions, scheduling, and program coordination while maintaining compliance with licensing and accreditation standards.

The role focuses on coordinating non-clinical outpatient staff, managing schedules, and delivering strong customer service to patients, families, and referral sources in a busy behavioral health environment.