Operations Coordinator

Highland Rivers Health in; Cedartown (GA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health Insurance

Flexible Benefits (dental, vision, etc

Retirement Plan with employer matching

Paid Time Off and holidays

Personal day

Public Student Loan Forgiveness

Job summary

Highland Rivers Behavioral Health is seeking an Operations Coordinator (Finance) to oversee the Scheduling Department and Front Office Operations for outpatient programs. The role supports clinical staff by ensuring efficient scheduling, accurate data entry in the electronic health record, and timely reporting.

You will work with department leads to implement changes, maintain compliance, and coordinate staffing to keep services accessible while prioritizing reimbursement and client care.

Qualifications

• Experience coordinating scheduling and front-office operations.
• Ability to enter and manage client data in electronic health records.
• Familiarity with confidentiality policies and compliant processes.

Responsibilities

• Supervise Scheduling Department staff and Clerical Leads.
• Coordinate with Outpatient Managers to implement process changes.
• Prepare and monitor reports to meet agency goals and policies.
• Manage billable staff schedules and caseloads as needed.
• Schedule appointments with adherence to processes to serve clients.

Skills

Scheduling proficiency

Office coordination

Data entry

Reporting

Confidentiality

Tools

EHR system

Job description

Operations Coordinator (Finance)

There is a place for you at Highland Rivers Behavioral Health!Highland Rivers Behavioral Health provides treatment and recovery services to individuals impacted by mental illness, substance use disorders and intellectual developmental disabilities.

JOB SUMMARY:

The Operations Coordinator is responsible for the oversight of the Scheduling Department and Front Office Operations for the Outpatient Programs for Highland Rivers Behavioral Health. These staff provide support to the clinical and medical staff who provide services for individuals.

Are you ready to make a Difference?

Responsibilities:

• Supervise the Scheduling Department Staff and directly supervise the Clerical Leads who provide support services for clinical staff.
• Work in partnership with Outpatient Managers and Clinical Leads to communicate programmatic changes, and recommend process adjustments.
• Prepare and monitor reports for compliance with agency goals, processes, policies and objectives.
• Build, adjust, and monitor billable staff schedules and caseloads when necessary.
• Schedule appointments with adherence to current processes in an effort to best serve our individuals, with reimbursement for service being a priority.
• Process telephone calls and messages promptly with strict adherence to confidentiality, policies, and procedures.
• Enter data, documents, and relevant interactions with individuals served in a concise and thorough manner in electronic health record.
• Coordinate with team and other Leads to ensure front office is adequately staffed during operating hours for assigned site.
• Complete and submit reports, reviews, and purchase/facility/check requests for designated site accurately and in a timely manner.
• Other duties as assigned.

Benefits:

• Health Insurance through the State Health Benefit Plan of GA
• Flexible Benefits such as dental, vision, life, critical illness, etc.
• Retirement Plan with employer matching
• 4 weeks of Paid Time Off with increase of accruals based on years of service
• 10 paid holidays
• 1 personal day
• Qualifying employer for Public Student Loan Forgiveness