Operations Coordinator

Highland Rivers Behavioral Health; Cedartown (GA); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Health Insurance

Flexible Benefits

Retirement Plan

Paid Time Off

Public Holidays

Personal Day

Public Student Loan Forgiveness

Job summary

Highland Rivers Behavioral Health is seeking an Operations Coordinator to oversee the Scheduling Department and Front Office Operations for the Outpatient Programs. You will support clinical and medical staff by maintaining efficient schedules, accurate data entry in the EHR, and timely reporting to meet agency objectives.

This role requires coordinating with program managers to implement process improvements, guaranteeing confidentiality, and ensuring staffing coverage within operating hours.

Qualifications

• Supervises Scheduling Department Staff and Clerical Leads.
• Coordinates with Outpatient Managers and Clinical Leads.
• Maintains accurate, compliant reporting for agency goals.

Responsibilities

• Supervise the Scheduling Department Staff and Clerical Leads.
• Coordinate program changes with Outpatient Managers and Clinical Leads.
• Prepare and monitor compliance reports to meet agency goals and policies.
• Build and adjust staff schedules and caseloads.
• Schedule appointments to maximize service delivery and billing.
• Handle telephone calls and messages with confidentiality and efficiency.
• Enter data and interactions in electronic health records accurately.
• Ensure front office staffing aligns with operating hours.
• Submit reports, reviews, and purchase/facility requests timely.
• Perform other duties as assigned.

Skills

Supervisory skills

Data entry

Scheduling coordination

Front office operations

Compliance awareness

Communication

Job description

There is a place for you at Highland Rivers Behavioral Health!

Highland Rivers Behavioral Health provides treatment and recovery services to individuals impacted by mental illness, substance use disorders and intellectual developmental disabilities.

JOB SUMMARY

The Operations Coordinator is responsible for the oversight of the Scheduling Department and Front Office Operations for the Outpatient Programs for Highland Rivers Behavioral Health. These staff provide support to the clinical and medical staff who provide services for individuals.

Are you ready to make a Difference?

Responsibilities

• Supervise the Scheduling Department Staff and directly supervise the Clerical Leads who provide support services for clinical staff.
• Work in partnership with Outpatient Managers and Clinical Leads to communicate programmatic changes, and recommend process adjustments.
• Prepare and monitor reports for compliance with agency goals, processes, policies and objectives.
• Build, adjust, and monitor billable staff schedules and caseloads when necessary.
• Schedule appointments with adherence to current processes in an effort to best serve our individuals, with reimbursement for service being a priority.
• Process telephone calls and messages promptly with strict adherence to confidentiality, policies, and procedures.
• Enter data, documents, and relevant interactions with individuals served in a concise and thorough manner in electronic health record.
• Coordinate with team and other Leads to ensure front office is adequately staffed during operating hours for assigned site.
• Complete and submit reports, reviews, and purchase/facility/check requests for designated site accurately and in a timely manner.
• Other duties as assigned.

Benefits

• Health Insurance through the State Health Benefit Plan of GA
• Flexible Benefits such as dental, vision, life, critical illness, etc.
• Retirement Plan with employer matching
• 4 weeks of Paid Time Off with increase of accruals based on years of service
• 10 paid holidays
• 1 personal day
• Qualifying employer for Public Student Loan Forgiveness