Operations Coordinator

GOEBEL FIXTURE COMPANY; Cedartown (GA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health Insurance through GA SHBP

Flexible Benefits

Retirement Plan with employer matching

4 weeks Paid Time Off

10 paid holidays

1 personal day

Public Student Loan Forgiveness - Qual

Paid holidays

Job summary

Highland Rivers Behavioral Health is seeking an Operations Coordinator to oversee the Scheduling Department and Front Office Operations for Outpatient Programs. The role supports clinical and medical staff and ensures smooth administrative workflows.

The position involves supervising staff, coordinating with managers, and maintaining accurate records in the electronic health system. Excellent organizational and confidentiality practices are required.

Qualifications

• High School Diploma or Equivalent.
• 1-2 years of Customer Service Experience.
• 1-year minimum managing others.

Responsibilities

• Supervise the Scheduling Department staff and Clerical Leads.
• Partner with Outpatient Managers and Clinical Leads to communicate program changes and adjust processes.
• Prepare and monitor reports for compliance with agency goals, policies and procedures.
• Build and adjust staff schedules and caseloads to support services.
• Schedule appointments with adherence to processes to best serve individuals; reimbursement is a priority.
• Enter data and interactions in electronic health records concisely and accurately.
• Coordinate with team to ensure front office staffing during operating hours.
• Complete and submit reports, reviews, and purchase/facility/check requests promptly.

Skills

Customer Service Experience

People Management

Bi-Lingual abilities

Education

High School Diploma or Equivalent

Job description

• Location 424 North Main Street,Cedartown, GA, 30125,United States


• Job Category Mental Health, Outpatient Clinic


• Industry Public and Community Healthcare


• Employee Type Exempt


• Travel 50%

Contact information

Description

There is a place for you at Highland Rivers Behavioral Health!

Highland Rivers Behavioral Health provides treatment and recovery services to individuals impacted by mental illness, substance use disorders and intellectual developmental disabilities.

JOB SUMMARY

The Operations Coordinator is responsible for the oversight of the Scheduling Department and Front Office Operations for the Outpatient Programs for Highland Rivers Behavioral Health. These staff provide support to the clinical and medical staff who provide services for individuals.

Are you ready to make a Difference?

Responsibilities:

• Supervise the Scheduling Department Staff and directly supervise the Clerical Leads who provide support services for clinical staff.


• Work in partnership with Outpatient Managers and Clinical Leads to communicate programmatic changes, and recommend process adjustments.


• Prepare and monitor reports for compliance with agency goals, processes, policies and objectives.


• Build, adjust, and monitor billable staff schedules and caseloads when necessary.


• Schedule appointments with adherence to current processes in an effort to best serve our individuals, with reimbursement for service being a priority.


• Process telephone calls and messages promptly with strict adherence to confidentiality, policies, and procedures.


• Enter data, documents, and relevant interactions with individuals served in a concise and thorough manner in electronic health record.


• Coordinate with team and other Leads to ensure front office is adequately staffed during operating hours for assigned site.


• Complete and submit reports, reviews, and purchase/facility/check requests for designated site accurately and in a timely manner.


• Other duties as assigned.


• Health Insurance through the State Health Benefit Plan of GA


• Flexible Benefits such as dental, vision, life, critical illness, etc.


• Retirement Plan with employer matching


• 4 weeks of Paid Time Off with increase of accruals based on years of service


• 10 paid holidays


• 1 personal day


• Qualifying employer for Public Student Loan Forgiveness

MINIMUM QUALIFICATIONS:

• High School Diploma or Equivalent


• 1-2 years of Customer Service Experience


• 1-year minimum managing others

PREFERRED QUALIFICATIONS:

• Bi-Lingual abilities a plus

Summary

Highland Rivers Behavioral Health is an Equal Opportunity Employer and does not discriminate on the basis of color, race, national origin, age sex, religion, or disability.

Selected applicants must pass a pre-employment background investigation and a pre-employment drug screen. Employment is contingent upon passing the background and the drug screen.

Additional Information

• Days Position Will Work Mon, Tue, Wed, Thur, Fri


• What shift will the Position work? 7:00am - 4:00pm