Operations & Records Coordinator

DelDOT; Milford (DE); On-site; USD 38,000 - 62,000; Full time

Benefits offered by this job

Health benefits

Dental insurance

Vision insurance

Disability insurance

Group life insurance

Retirement benefits

Deferred compensation

Training and development programs

Paid leave

Paid holidays

Paid parental leave

Alternative work schedules

Flexible spending accounts

Pre-tax commuter benefits

Accident and critical illness coverage

Job summary

DelDOT is seeking an Administrative Specialist to provide administrative, technical, program, and office support across assigned agency operations. The role involves handling documents, data entry, scheduling, and customer service, with a focus on compliance and process improvement.

Qualifications include at least one year of office support, document processing, and automated systems experience, plus an Associate’s degree or higher. Pre-employment drug testing and background checks apply.

Qualifications

• One year of experience in performing office support work, such as drafting routine correspondence, reports, or logs, operating office equipment, handling mail, answering phones, and maintaining files and supplies.
• One year of experience in document processing such as reviewing and evaluating records for completeness and conformity with laws, rules, regulations, standards, policies, and procedures, resolving deficiencies, and tracking and monitoring activities.
• One year of experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
• Six months’ experience in using standard computer software/applications to create documents, develop spreadsheets, or maintain/update databases.
• Possession of an Associate’s degree or higher.

Responsibilities

• Coordinate with internal and external contacts to respond to inquiries and provide guidance on administrative matters.
• Create formatted documents, generate and share presentations, manage schedules, develop and manage spreadsheets, and maintain databases.
• Deliver excellent customer service in person, electronically, or by written communication.
• Explain agency services, laws, rules, regulations, standards, policies, and procedures.
• Create and maintain various record-keeping systems to track and retrieve documents in compliance with retention schedules.
• Assist higher-level staff with data collection, reporting, performance tracking, and dashboard maintenance.
• Review information for completeness and conformity with laws and regulations; resolve discrepancies.
• Draft, manage, and distribute communications and materials for public/internal use.
• Coordinate administrative elements of projects, timelines, meetings, and travel arrangements.
• Use automated information systems to enter/update/report data.
• Order and maintain office supplies and equipment.
• Plan meetings, hearings, or conferences and arrange travel.
• May approve/deny requests within established guidelines.
• Perform other related duties as required.

Skills

Office support

Data entry

Document processing

Customer service

Communication skills

Education

Associate’s degree or higher

Tools

Office software

Database systems

Spreadsheet software

Job description

DelDOT is seeking an Administrative Specialist to provide administrative, technical, program, and office support across assigned agency operations. The role involves handling documents, data entry, scheduling, and customer service, with a focus on compliance and process improvement.

Qualifications include at least one year of office support, document processing, and automated systems experience, plus an Associate’s degree or higher. Pre-employment drug testing and background checks apply.