Operations Quality Assurance & Compliance Specialist

Golden 1 Talent Acquisition Team; Manlove (CA); On-site; USD 35,000 - 37,000; Full time

Job summary

Golden 1 Credit Union is seeking an Operations Quality Assurance Specialist to review and improve payment and service operations, ensuring regulatory compliance and high-quality customer service. You will monitor calls, complete training modules, and help maintain QA standards.

The role requires 3+ years in credit/financial analysis within a financial institution, a business/finance degree, and strong attention to detail.

Qualifications

• Bachelor’s Degree in business, Finance, or equivalent work experience in a related field preferred
• 3+ years in a position performing credit and financial analysis within a financial institution required

Responsibilities

• Review a statistical sampling of Payment Operations and Service Operations processes to ensure timely, quality reviews.
• Monitor Service Operations calls to ensure excellent customer service and proper documentation and customer identification.
• Complete all regulatory and compliance tasks accurately and finish all learning modules within required timeframes.
• Maintain understanding of state and federal laws related to credit union compliance.
• Meet daily and monthly production goals contributing to department metrics and KPIs.
• Participate in team discussions and department meetings; engage in company events.
• Understand and follow Funds Availability policy and Regulation CC guidelines.
• Update quality assurance policies and procedures per regulatory/investor/internal changes.
• Confirm management corrective actions from reviews and perform follow-ups.
• Collaborate with management to identify inefficiencies and submit updates to procedures.

Skills

Analytical thinking

Regulatory expertise

Attention to detail

Education

Bachelor’s Degree in business, Finance, or equivalent work experience in a related field

Job description

Golden 1 Credit Union is seeking an Operations Quality Assurance Specialist to review and improve payment and service operations, ensuring regulatory compliance and high-quality customer service. You will monitor calls, complete training modules, and help maintain QA standards.

The role requires 3+ years in credit/financial analysis within a financial institution, a business/finance degree, and strong attention to detail.