Operations Communications & Vendor Management Specialist

Golden-1-Credit-Union; Manlove (CA); On-site; USD 78,000 - 79,000; Full time

Job summary

Golden 1 Credit Union is seeking an Operations Program Specialist focused on member servicing communications. You will manage vendor relationships for statement distribution, both digital and print, and ensure all communications are accurate, compliant, and impactful.

You will draft and edit operational correspondence, support inventory and tracking, and coordinate with Compliance, Legal, and business owners to meet SLA timelines. Evening/weekend duties may be required.

Qualifications

• Bachelor’s Degree required.
• 3+ years in print and digital vendor management or operational communications.
• Experience managing complex communications programs preferred.

Responsibilities

• Manage vendor relationships for statement and letter distribution, including digital and print delivery.
• Draft and edit operational member correspondence with clarity and compliance.
• Support partners in maintaining communications inventory, tracking, and documentation.
• Coordinate formal review workflows with Compliance, Legal, and stakeholders to meet SLAs.
• Perform QA and validation of member statements, letters, and servicing documents.
• Coordinate printing, mailing, and fulfillment with vendors.
• Participate in month-end statement validation, possibly requiring evening/weekend work.
• Maintain documentation and procedures for communications inventory and vendor management.
• Manage multiple projects with timelines, milestones, and stakeholder communications.
• Build relationships with internal departments to support delivery of communications.

Skills

Vendor management

Operational communications

Writing & editing

Education

Bachelor’s Degree in a related field

Job description

Golden 1 Credit Union is seeking an Operations Program Specialist focused on member servicing communications. You will manage vendor relationships for statement distribution, both digital and print, and ensure all communications are accurate, compliant, and impactful.

You will draft and edit operational correspondence, support inventory and tracking, and coordinate with Compliance, Legal, and business owners to meet SLA timelines. Evening/weekend duties may be required.