Operational Excellence: Quality Assurance Specialist

Five Star Bank

Lodi (CA)

On-site

USD 70,000 - 90,000

Full time

5 days ago

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Job summary

Five Star Bank is seeking an Operations Quality Control Analyst to join its risk and controls team. The role focuses on quality reviews of processes, account maintenance, and transaction records to ensure accuracy and regulatory compliance.

You will partner with operational teams to identify improvements and support audits across the bank’s operations. The position emphasizes collaboration, documentation, and ongoing quality enhancements to strengthen controls and service levels in a dynamic

Qualifications

3+ years in a commercial banking environment.
Bachelor’s degree in a business-related major preferred.
Strong work ethic, detail orientation, and organizational skills.
Excellent written and verbal communication.

Responsibilities

Perform quality control reviews of work by operational staff for accuracy.
Audit account maintenance, customer records, transactions, and system entries for compliance.
Identify processing errors and opportunities to reduce operational risk.
Research and resolve discrepancies with teams and management.
Document findings and maintain audit records.
Provide feedback and guidance on quality standards.
Monitor service levels and quality metrics to support goals.
Support audits with documentation and process improvement ideas.