Hybrid Onboarding Specialist: Client Launch & Success

Nelnet, Inc.; Aberdeen (SD); Hybrid; USD 46,800 - 57,200; Full time

Benefits offered by this job

Hybrid work option

Job summary

Nelnet is seeking an Onboarding Specialist to manage end-to-end onboarding and implementation for assigned clients, from signed agreement through go-live. You will coordinate client communication, data collection, system setup, documentation, training, and cross-functional activities to ensure a smooth transition.

The role requires proactive timeline management, resolving blockers, ensuring launch readiness, and handing off to Account Management.

Qualifications

• 2–4 years of experience in client implementation, onboarding, project coordination, or a related field.
• Experience coordinating multiple clients, projects, or workstreams simultaneously.
• Experience leading client meetings, training sessions, or process walkthroughs.
• Experience coordinating cross-functional activities, managing project timelines, and tracking deliverables.
• Experience in financial services, education technology, SaaS implementation, or a related industry preferred.
• Experience using project tracking tools such as Asana, Jira, Monday.com, or similar platforms preferred.

Responsibilities

• Own the end-to-end onboarding process for assigned client groups from signed agreement through go-live
• Conduct kickoff calls, system configuration walkthroughs, and training sessions with group staff
• Coordinate data collection, document validation, and system setup across internal teams
• Maintain an accurate onboarding project plan for each client and communicate status proactively
• Identify and resolve implementation blockers, escalating to the Program Manager or FSTC Manager when needed
• Ensure each client meets all compliance and documentation requirements prior to launch
• Facilitate a structured handoff to the assigned Account Manager upon program go-live
• Contribute to the refinement of onboarding playbooks and training materials as the program scales

Skills

Organizational skills

Communication skills

Attention to detail

Process-driven

Cross-functional collaboration

Education

Bachelor's degree in Business Administration, Project Management, Operations, Communications, or a related field

Tools

Asana

Jira

Monday.com

Job description

Nelnet is seeking an Onboarding Specialist to manage end-to-end onboarding and implementation for assigned clients, from signed agreement through go-live. You will coordinate client communication, data collection, system setup, documentation, training, and cross-functional activities to ensure a smooth transition.

The role requires proactive timeline management, resolving blockers, ensuring launch readiness, and handing off to Account Management.