Operations & Programs Coordinator (Hybrid)

Pragmatico; Indianapolis (IN); Hybrid; USD 65,000 - 75,000; Full time

Benefits offered by this job

Premium medical insurance

Vision insurance

Dental insurance

Job summary

Pragmatico is seeking an Operations Associate in the Indianapolis area to keep client sessions on track, manage the master delivery plan, and ensure systems and vendors run smoothly.

You will handle day-to-day people operations, support hiring processes, and maintain accurate records while collaborating across the company to improve efficiency. This role blends operations, HR, and administrative tasks with room to grow.

Qualifications

• 1–3 years in operations, people ops, executive support, business administration, or similar.
• Exceptional attention to detail and accuracy.
• Good judgment in ambiguous situations and proactive problem solving.
• Strong follow-through with task ownership.
• Comfort with technology and AI tools used in the workflow.
• Clear, direct written communication.

Responsibilities

• Keep client delivery organized: schedule sessions, set up virtual sessions, maintain master delivery schedule, ensure client systems access.
• Track client purchases vs. deliveries and update client-facing platform.
• Prepare weekly delivery meeting agenda, take notes, and track follow-ups.
• Handle onboarding/offboarding, accounts, NDAs, and benefits questions.
• Coordinate recruiting: interviews, ATS accuracy, candidate follow-ups.
• Manage systems and vendors: Google Workspace, video conferencing, licenses, subscriptions.
• Manage central inbox and route requests to owners.
• Tackle ownerless projects and drive them to completion.

Skills

Attention to detail

Good judgment

Follow-through

Tech-savviness

Written communication

Tools

Google Workspace

Video conferencing

Password management

AI software licenses

Shared drive access

Job description

Pragmatico is seeking an Operations Associate in the Indianapolis area to keep client sessions on track, manage the master delivery plan, and ensure systems and vendors run smoothly.

You will handle day-to-day people operations, support hiring processes, and maintain accurate records while collaborating across the company to improve efficiency. This role blends operations, HR, and administrative tasks with room to grow.