Operations Program Manager: Content & Partner Onboarding

Energy Jobline ZR; Seattle (WA); On-site; USD 117,000 - 124,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401(k)

Job summary

Harvey Nash USA seeks an Operations Program Manager to own partner onboarding and operational excellence for a rapidly growing global content platform in Seattle. The role bridges partners, Business Development, Product, and Engineering to ensure onboarding success and scalable programs.

The candidate thrives on cross-functional collaboration, is highly organized, and drives process improvements for international expansion and timely issue resolution.

Qualifications

• 5+ years of program or project management experience with cross-functional delivery.
• Experience working with external partners and internal teams to drive execution.
• Strong ability to coordinate technical integrations and improve workflows.

Responsibilities

• Manage end-to-end partner onboarding projects and operational workflows.
• Serve as primary contact for partner escalations related to content, metadata, feeds, and payments.
• Support technical integrations and onboarding discussions with external partners.
• Collaborate with Product, Engineering, and Business Development to resolve issues.
• Track engineering dependencies and ensure timely resolution of issues.
• Build reporting for onboarding progress, partner health, and metrics.
• Support international expansion, including localization, payments, and readiness.
• Drive process improvements to reduce onboarding timelines and improve partner experience.
• Communicate program updates, risks, and recommendations to leadership.

Skills

Program Management

Partner Ops & Stakeholder Mgmt

Technical & Process Improvement

Education

Bachelor’s degree in Business, Operations, Engineering, Information Systems, or related field

Job description

Harvey Nash USA seeks an Operations Program Manager to own partner onboarding and operational excellence for a rapidly growing global content platform in Seattle. The role bridges partners, Business Development, Product, and Engineering to ensure onboarding success and scalable programs.

The candidate thrives on cross-functional collaboration, is highly organized, and drives process improvements for international expansion and timely issue resolution.