Global Partner Programs Lead

Harvey; San Francisco (CA); On-site; USD 180,000 - 270,000; Full time

Job summary

Harvey, an AI-driven legal and professional services platform, seeks a Partner Programs Lead to scale its partner ecosystem across technology, consulting, and channels. The role sits on the Partnerships Business Development team and focuses on repeatable, measurable programs that align with customer outcomes and Harvey's growth strategy.

You will own the partner portal, design enablement and certification paths, and drive cross-functional collaboration with Sales, Marketing, Product, and

Qualifications

• 7+ years of experience in partner programs, ecosystem operations, or channel programs within high-growth SaaS, AI, ML, or platform businesses.
• Proven track record designing and operating global partner or channel programs, including program structure, benefits/requirements, and partner lifecycle management.
• Strong program management and organizational skills with ability to translate strategy into clear roadmaps, timelines, and cross-functional execution.
• Analytical strength with experience defining, instrumenting, and acting on partner metrics; comfortable making decisions with imperfect data.
• Executive presence and communication skills, with the ability to engage credibly with senior partner leadership and internal executives.
• Calm, customer- and partner-obsessed mindset; able to navigate escalations and ambiguity while maintaining strong relationships and outcomes.

Responsibilities

• Design, launch, and continually refine Harvey's global partner program structure (tiers, benefits, requirements, and incentives) to drive ecosystem health and revenue impact.
• Own the partner portal and core partner systems experience, ensuring content, tools, and workflows enable onboarding, enablement, and co-sell with Harvey.
• Build and run partner enablement and certification programs, including curricula, certification paths, and evaluation mechanisms that align to product updates and GTM priorities.
• Define and maintain the core partner KPI framework (e.g., sourced/influenced pipeline, activation, certification, NPS), and use data to drive program changes.
• Serve as the operational and escalation point for partner issues - coordinating with Sales, CS, Support, Product, and Legal to resolve problems quickly while protecting Harvey's brand.
• Partner with Marketing, Sales, and Business Development to design and execute scalable motions that increase partner productivity and satisfaction.

Skills

Partner programs

Global programs

Program management

Data-driven

Executive communication

Customer-focused

Job description

Harvey, an AI-driven legal and professional services platform, seeks a Partner Programs Lead to scale its partner ecosystem across technology, consulting, and channels. The role sits on the Partnerships Business Development team and focuses on repeatable, measurable programs that align with customer outcomes and Harvey's growth strategy.

You will own the partner portal, design enablement and certification paths, and drive cross-functional collaboration with Sales, Marketing, Product, and