Operations Program Lead - Drive Systems & Growth

Better Talent; Utah; Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health, Dental, and Vision insurance

Retirement benefits

Telecommuting options

PTO / Paid time off

Job summary

Casago Select Stays in Utah is seeking an Operations Program Manager to drive cross-functional initiatives, implement systems, and lead high-impact projects across the organization. This role requires a tech-savvy, analytical, hands-on leader who can navigate ambiguity and take ownership from problem definition to implementation.

You will identify bottlenecks, improve processes, and partner with Operations, Guest Services, Sales, Finance, Marketing, and more to deliver scalable, data-driven

Qualifications

• Minimum 3+ years of experience in operations, program management, project management, business operations, consulting, or a similar role.
• Must reside in the state of Utah
• Demonstrated ability to independently manage complex projects from initial idea through successful implementation.
• Strong track record of improving operational processes and implementing change across an organization.
• Highly tech-savvy, with experience implementing, configuring, or optimizing business software and operational technology and the ability to quickly learn new platforms, systems, and applications.
• Strong interest in technology, automation, AI, and finding ways to use technology to improve business operations.
• Strong analytical and problem-solving skills with the ability to break complex problems into actionable solutions.
• Excellent organizational and project-management skills with the ability to manage multiple priorities simultaneously.
• Comfortable working independently with limited direction, taking ownership of projects and outcomes, and operating effectively in an entrepreneurial, fast-changing environment.
• Strong written and verbal communication skills with the ability to communicate clearly with employees, vendors, leadership, and other stakeholders.
• Collaborative and approachable, with the ability to influence and drive projects forward without direct management authority.
• Detail-oriented and dependable, with a strong bias toward action and follow-through.
• Comfortable working with geographically dispersed teams and coordinating projects across multiple markets.

Responsibilities

• Lead cross-functional operational projects from initial concept through planning, implementation, rollout, and ongoing optimization, establishing timelines and milestones, coordinating stakeholders, and proactively addressing risks or roadblocks.
• Identify operational inefficiencies, bottlenecks, and opportunities for improvement, developing practical solutions that improve efficiency, quality, scalability, and the experience of owners, guests, and employees.
• Evaluate, implement, and optimize technology platforms, software, automations, integrations, and workflows, identifying opportunities to reduce manual work and improve company performance.
• Become a subject matter expert in key operational systems and processes, helping teams use those systems effectively while developing scalable processes, workflows, standard operating procedures, and best practices across multiple markets.
• Partner closely with local operations teams to understand challenges, gather feedback, troubleshoot issues, and develop solutions that work effectively in real-world operating environments.
• Collaborate with Operations, Guest Services, Sales, Onboarding, Finance, Marketing, and other functional teams to execute company initiatives and improve cross-functional workflows.
• Analyze operational data and company metrics to identify trends, evaluate performance, and recommend opportunities for improvement; create reports, dashboards, templates, tools, and other resources that help teams operate more effectively.
• Research and evaluate new technologies, vendors, and operational approaches that could improve company performance, and clearly communicate recommendations, project status, risks, and results to leadership and other stakeholders.
• Take ownership of complex or ambiguous operational challenges, independently determining the appropriate path forward while managing multiple projects and priorities with strong attention to detail and follow-through.
• Other duties and special projects as assigned—because every day is different in hospitality!

Skills

Project management

Operations experience

Automation

Data analysis

Google Sheets

Communication skills

Tools

PMS systems

Workflow platforms

Job description

Casago Select Stays in Utah is seeking an Operations Program Manager to drive cross-functional initiatives, implement systems, and lead high-impact projects across the organization. This role requires a tech-savvy, analytical, hands-on leader who can navigate ambiguity and take ownership from problem definition to implementation.

You will identify bottlenecks, improve processes, and partner with Operations, Guest Services, Sales, Finance, Marketing, and more to deliver scalable, data-driven