Operations Program Manager

Better Talent; Utah; Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health, Dental, and Vision insurance

Retirement benefits

Telecommuting options

PTO / Paid time off

Job summary

Casago Select Stays in Utah is seeking an Operations Program Manager to drive cross-functional initiatives, implement systems, and lead high-impact projects across the organization. This role requires a tech-savvy, analytical, hands-on leader who can navigate ambiguity and take ownership from problem definition to implementation.

You will identify bottlenecks, improve processes, and partner with Operations, Guest Services, Sales, Finance, Marketing, and more to deliver scalable, data-driven

Qualifications

• Minimum 3+ years of experience in operations, program management, project management, business operations, consulting, or a similar role.
• Must reside in the state of Utah
• Demonstrated ability to independently manage complex projects from initial idea through successful implementation.
• Strong track record of improving operational processes and implementing change across an organization.
• Highly tech-savvy, with experience implementing, configuring, or optimizing business software and operational technology and the ability to quickly learn new platforms, systems, and applications.
• Strong interest in technology, automation, AI, and finding ways to use technology to improve business operations.
• Strong analytical and problem-solving skills with the ability to break complex problems into actionable solutions.
• Excellent organizational and project-management skills with the ability to manage multiple priorities simultaneously.
• Comfortable working independently with limited direction, taking ownership of projects and outcomes, and operating effectively in an entrepreneurial, fast-changing environment.
• Strong written and verbal communication skills with the ability to communicate clearly with employees, vendors, leadership, and other stakeholders.
• Collaborative and approachable, with the ability to influence and drive projects forward without direct management authority.
• Detail-oriented and dependable, with a strong bias toward action and follow-through.
• Comfortable working with geographically dispersed teams and coordinating projects across multiple markets.

Responsibilities

• Lead cross-functional operational projects from initial concept through planning, implementation, rollout, and ongoing optimization, establishing timelines and milestones, coordinating stakeholders, and proactively addressing risks or roadblocks.
• Identify operational inefficiencies, bottlenecks, and opportunities for improvement, developing practical solutions that improve efficiency, quality, scalability, and the experience of owners, guests, and employees.
• Evaluate, implement, and optimize technology platforms, software, automations, integrations, and workflows, identifying opportunities to reduce manual work and improve company performance.
• Become a subject matter expert in key operational systems and processes, helping teams use those systems effectively while developing scalable processes, workflows, standard operating procedures, and best practices across multiple markets.
• Partner closely with local operations teams to understand challenges, gather feedback, troubleshoot issues, and develop solutions that work effectively in real-world operating environments.
• Collaborate with Operations, Guest Services, Sales, Onboarding, Finance, Marketing, and other functional teams to execute company initiatives and improve cross-functional workflows.
• Analyze operational data and company metrics to identify trends, evaluate performance, and recommend opportunities for improvement; create reports, dashboards, templates, tools, and other resources that help teams operate more effectively.
• Research and evaluate new technologies, vendors, and operational approaches that could improve company performance, and clearly communicate recommendations, project status, risks, and results to leadership and other stakeholders.
• Take ownership of complex or ambiguous operational challenges, independently determining the appropriate path forward while managing multiple projects and priorities with strong attention to detail and follow-through.
• Other duties and special projects as assigned—because every day is different in hospitality!

Skills

Project management

Operations experience

Automation

Data analysis

Google Sheets

Communication skills

Tools

PMS systems

Workflow platforms

Job description

Casago Select Stays is a vacation rental company where great people create exceptional experiences. From our humble beginnings with a simple idea, we've grown into a trusted industry leader delivering genuine hospitality to every guest.

What sets us apart isn't just our technology or our property standards—it's our culture of doing things the right way, building trust, and supporting one another as a team. When you join Casago Select Stays, you're becoming part of a company that values your contributions, invests in your growth, and gives you the opportunity to make a meaningful impact on the homeowners and guests we serve every day.

About This Job

The Operations Program Manager is a highly capable individual contributor responsible for driving operational improvements, implementing systems, and leading high-impact projects across the organization. This role works across teams and markets to identify opportunities, solve operational challenges, and turn ideas into scalable, repeatable solutions.

This person should be highly organized, tech-savvy, analytical, and comfortable taking ownership of projects from initial problem definition through implementation. Success in this role requires the ability to work independently, navigate ambiguity, collaborate with teams across the organization, and continuously look for better ways to operate.

Essential Job Functions

Lead cross-functional operational projects from initial concept through planning, implementation, rollout, and ongoing optimization, establishing timelines and milestones, coordinating stakeholders, and proactively addressing risks or roadblocks.

Identify operational inefficiencies, bottlenecks, and opportunities for improvement, developing practical solutions that improve efficiency, quality, scalability, and the experience of owners, guests, and employees.

Evaluate, implement, and optimize technology platforms, software, automations, integrations, and workflows, identifying opportunities to reduce manual work and improve company performance.

Become a subject matter expert in key operational systems and processes, helping teams use those systems effectively while developing scalable processes, workflows, standard operating procedures, and best practices across multiple markets.

Partner closely with local operations teams to understand challenges, gather feedback, troubleshoot issues, and develop solutions that work effectively in real-world operating environments.

Collaborate with Operations, Guest Services, Sales, Onboarding, Finance, Marketing, and other functional teams to execute company initiatives and improve cross-functional workflows.

Analyze operational data and company metrics to identify trends, evaluate performance, and recommend opportunities for improvement; create reports, dashboards, templates, tools, and other resources that help teams operate more effectively.

Research and evaluate new technologies, vendors, and operational approaches that could improve company performance, and clearly communicate recommendations, project status, risks, and results to leadership and other stakeholders.

Take ownership of complex or ambiguous operational challenges, independently determining the appropriate path forward while managing multiple projects and priorities with strong attention to detail and follow-through.

Other duties and special projects as assigned—because every day is different in hospitality!

Required Skills + Qualifications

Minimum 3+ years of experience in operations, program management, project management, business operations, consulting, or a similar role.

Must reside in the state of Utah

Demonstrated ability to independently manage complex projects from initial idea through successful implementation.

Strong track record of improving operational processes and implementing change across an organization.

Highly tech-savvy, with experience implementing, configuring, or optimizing business software and operational technology and the ability to quickly learn new platforms, systems, and applications.

Strong interest in technology, automation, AI, and finding ways to use technology to improve business operations.

Highly proficient in Google Suite, including Docs and Sheets, with the ability to use AI to build Google Scripts.

Strong analytical and problem-solving skills with the ability to break complex problems into actionable solutions.

Excellent organizational and project-management skills with the ability to manage multiple priorities simultaneously.

Comfortable working independently with limited direction, taking ownership of projects and outcomes, and operating effectively in an entrepreneurial, fast-changing environment.

Strong written and verbal communication skills with the ability to communicate clearly with employees, vendors, leadership, and other stakeholders.

Collaborative and approachable, with the ability to influence and drive projects forward without direct management authority.

Detail-oriented and dependable, with a strong bias toward action and follow-through.

Comfortable working with geographically dispersed teams and coordinating projects across multiple markets.

Preferred Qualifications

Experience working in hospitality, hotels, vacation rentals, property management, or a similar operationally intensive industry.

Project management certification such as PMP, CAPM, or a comparable credential.

Experience with project management and workflow platforms, property management systems (PMS), and ancillary technology or software used to support hospitality and property operations.

Experience implementing or integrating business systems, including APIs, automation platforms, or no-code/low-code tools.

Experience developing dashboards, reporting tools, or operational performance metrics to support data-driven decision-making.

Workplace Environment + Physical Requirements

Primarily a remote work environment requiring a reliable internet connection and the ability to work effectively with geographically dispersed teams.

Work may occasionally take place in private homes, resorts, offices, laundry facilities, and other operational environments.

Hospitality operations do not always follow traditional business hours. Occasional flexibility may be required to support important projects, system implementations, or operational needs.

Reliable transportation required when visiting properties, offices, or operational locations.

Occasional travel within company markets and regions may be required.

Ability to move freely within operational environments and occasionally lift up to fifty (50) pounds without assistance.

Annual Salary - Competitive Compensation depending on experience

Paid time off such as PTO, sick days, and vacation days

Health, Dental, and Vision insurance

Life insurance

Retirement benefits or accounts

Short term disability insurance

Telecommuting options

Location & Schedule

Hybrid – Utah

Monday–Friday | 8:00 AM–5:00 PM

Special Note

This job description does not identify every requirement of the position. Casago Select Stays may change position requirements, responsibilities, and work environment at any time, with or without notice.