Program Operations Manager — Drive Real-Time Care Ops

GT Independence, LLC; Oregon; Ibrido; USD 75.000 - 110.000; Tempo pieno

Descrizione del lavoro

GT Independence is seeking a Program Manager for its Business Operations team in Oregon. You will oversee the operational unit, facilitate resource use, and ensure customer satisfaction, productivity, payroll adherence, and goal attainment.

The role requires a Bachelor's degree and at least three years of people management experience, with a track record of building highly effective teams and delivering continuous improvement across processes supporting self-direction programs.

Competenze

• Bachelor's Degree required. Bachelor's in business management or business administration preferred.
• At least three (3) years of progressively responsible people management experience.
• Experience building highly effective teams.

Mansioni

• Develops and monitors key performance metrics to measure staff performance and operations functions.
• Regularly evaluates business processes, procedures, and systems and makes recommendations for improvement.
• Participates in quality improvement projects and leads efforts in continuous improvement.
• Assigns and monitors staff caseloads and accounts distribution.
• Evaluates program effectiveness through prepared reports and presents to leadership on the same.
• Monitors and measures compliance standards.
• Develops staff through internal and external resources and on-the-job training.
• Builds and maintains relationships with State agencies as a key liaison.
• Resolves escalated customer complaints.
• Communicates goals, expectations, and results with internal and external stakeholders as appropriate.

Conoscenze

People management

Team building

Formazione

Bachelor's in Business Management/Administration

Descrizione del lavoro

GT Independence is seeking a Program Manager for its Business Operations team in Oregon. You will oversee the operational unit, facilitate resource use, and ensure customer satisfaction, productivity, payroll adherence, and goal attainment.

The role requires a Bachelor's degree and at least three years of people management experience, with a track record of building highly effective teams and delivering continuous improvement across processes supporting self-direction programs.