Operations Program Manager: Lead Growth & Quality

GT Independence, LLC; United States; Remote; USD 70,000 - 80,000; Full time

Job summary

GT Independence is seeking a Business Operations (Program) Manager to oversee the operational unit, ensuring real-time support, productivity, and payroll schedule adherence. You will guide resource utilization to reach customer satisfaction and goal attainment.

The role requires leadership experience managing teams and delivering process improvements, with a focus on collaboration with State agencies and internal stakeholders.

Qualifications

• Bachelor’s Degree required.

Responsibilities

• Develops and monitors key performance metrics to measure staff performance and operations functions.
• Regularly evaluates business processes, procedures, and systems and makes recommendations for improvement.
• Participates in quality improvement projects and leads efforts in continuous improvement.
• Assigns and monitors staff caseloads and accounts distribution.
• Evaluates program effectiveness through prepared reports and presents to leadership on the same.
• Monitors and measures compliance standards.
• Develops staff through internal and external resources and on-the-job training.
• Builds and maintains relationships with State agencies as a key liaison.
• Communicates goals, expectations, and results with internal and external stakeholders as appropriate.

Education

Bachelor’s Degree in business management or business administration

Job description

GT Independence is seeking a Business Operations (Program) Manager to oversee the operational unit, ensuring real-time support, productivity, and payroll schedule adherence. You will guide resource utilization to reach customer satisfaction and goal attainment.

The role requires leadership experience managing teams and delivering process improvements, with a focus on collaboration with State agencies and internal stakeholders.