Operations & Process Improvement Coordinator - Hybrid

SmartRecruiters, Inc.; Orlando (FL); Hybrid; USD 28,000 - 31,000; Full time

Benefits offered by this job

401k Match

Short Term Disability (Company Paid)

Long Term Disability (Company Paid)

Company Paid Basic Life and AD&D

Flexible Work Arrangements

PTO + Personal Days

Holiday Break from Christmas to New Y—

Paid Holidays

Fitness Reimbursement Program

Annual Day of Giving

Tickets-At-Work gift cards

Job summary

Entertainment Benefits Group is seeking a Coordinator, Operations in a hybrid role to assist the Manager, Operations with daily workflows and to audit and improve processes across departments. The position supports identifying issues, implementing practical plans, and ensuring customer success through data-driven insights.

Responsibilities include auditing financial and system reports, communicating with internal teams and partners, and handling escalations while promoting a culture of problem

Qualifications

• Must be a confident, energetic team member who will function as a key player in the department and promote a positive work environment.
• Must have a keen eye for detail and understanding of company processes
• Must be self-directed when applicable
• Comprehensive knowledge of Microsoft applications, Word, Outlook, Excel, Teams.
• High energy, ability to remain focused on goals, working independently.
• Ability to communicate effectively both written and oral in a professional manner.
• Ability to multi-task, be a team player, and have strong organizational skills.

Responsibilities

• Actively audit financial reports to protect EBG assets through identifying risk areas, potential losses to EBG, process weaknesses and operational issues.
• Actively audit various systems and methods used in the department to ensure quality service is being delivered.
• Be able to communicate efficiently and effectively within EBG departments, EBG partners and with the general public.
• Effectively communicate process activities, issues and successes with all departments and encourage ongoing identification of issues, solutions and problem-solving solutions.
• Professionally engages and interacts with guests, employees and other departments presenting a friendly, approachable demeanor and a willingness to serve.
• Must be proficient in diffusing customer escalations while supporting the companies’ goals and initiatives.
• Responsible for enhancing the customer experience and building loyalty through participating in strategic plans to ensure customer satisfaction.
• Daily utilize data-based methods to help diagnose the organization from 5 key perspectives: customer, financial, team/culture, process and learning to identify key improvement areas.
• Taking improvement areas, creating practical and interlocked plans that identify and use the best improvement methods to solve problems, execute the plan, measure results, learn and effectively install the changes.
• Performs other duties as assigned.

Skills

Attention to detail

Communication skills

Self-directed

Team player

Organizational skills

Tools

Word

Outlook

Excel

Teams

Job description

Entertainment Benefits Group is seeking a Coordinator, Operations in a hybrid role to assist the Manager, Operations with daily workflows and to audit and improve processes across departments. The position supports identifying issues, implementing practical plans, and ensuring customer success through data-driven insights.

Responsibilities include auditing financial and system reports, communicating with internal teams and partners, and handling escalations while promoting a culture of problem