Operations & Process Improvement Analyst

WesBanco Bank Inc.; Fort Wayne (IN); On-site; USD 48,000 - 75,000; Full time

Job summary

WesBanco Bank Inc. in Fort Wayne, IN is seeking an Operations Coordinator to support project planning and process improvement across banking operations.

You will leverage Excel and Office tools to document processes, monitor controls, and drive efficiency in collaboration with branch, treasury, and lending teams. The role emphasizes cross-functional teamwork, attention to regulatory guidance, SOX documentation, and customer service excellence.

Qualifications

• Bachelor's degree preferred; or equivalent combination of education and/or experience required.
• Minimum of three years experience in banking, preferably in operations.

Responsibilities

• Serves as an agent of change, finding new opportunities to serve our clients and bring new capabilities to the market.
• Assists with training and guidance to team members with respect to understanding, processing and managing the workload.
• Assists in the development and implementation of operational plans, policies, procedures, and goals that further scalability, automation and efficiency.
• Collaborates with key leaders and stakeholders and guides change for scalability and automation.
• Fosters strong relationships with key leaders and stakeholders across the bank to ensure collaboration and effective communication with other teams.
• Attends meetings and partnership engagements with other business lines of the bank.
• Assists in maintaining policies, SOX control documentation, risk assessments and other controls around all assigned areas.
• Assists with resolving complex issues within the areas of responsibility.
• Assists with the process flow documentation for assigned systems and areas of responsibility and pursues areas of improvement.
• Assists in maintaining the repository of procedures, processes, job aids and other critical information for functional areas.
• Assists in driving the effective use of technology within functional areas.
• Assists in managing to defined customer service level expectations and key vendor processing timelines.
• Collaborates with business areas on new initiatives, processes or products and assists with implementation within functional areas.
• Learns all aspects of the operations department - branch operations, deposit support, lending operations, payment operations and operations shared services to be a well-rounded operations employee.
• Fills in when needed where teams may be short-staffed and provides assistance in the daily completion of work.

Education

Bachelor's degree preferred; or equivalent combination of education and/or experience required.

Job description

WesBanco Bank Inc. in Fort Wayne, IN is seeking an Operations Coordinator to support project planning and process improvement across banking operations.

You will leverage Excel and Office tools to document processes, monitor controls, and drive efficiency in collaboration with branch, treasury, and lending teams. The role emphasizes cross-functional teamwork, attention to regulatory guidance, SOX documentation, and customer service excellence.