Operations & Process Excellence Coordinator

Kastle Systems International, LLC; Plymouth, Sterling (MI, VA); On-site; USD 52,000 - 70,000; Full time

Job summary

i2G Systems in Plymouth, MI, is seeking a Business Operations Coordinator to drive process excellence across departments. You will design and standardize workflows, create SOPs, and enable teams with clear documentation and training to ensure successful adoption of new processes.

The role focuses on improving efficiency, quality, and collaboration, coordinating across business units, and supporting change management initiatives to sustain improvements.

Qualifications

• Associate’s or Bachelor’s degree in Business Administration, Operations, or related field.
• 2+ years in business operations, project coordination, administration, or process improvement.
• Experience creating and maintaining SOPs, workflows, and process documentation.
• Strong organizational, communication, and problem-solving skills.
• Proficiency with Microsoft Office Suite and process-mapping tools.
• Ability to manage multiple priorities and collaborate across departments.
• Lean, Six Sigma, or change management experience is a plus.

Responsibilities

• Partner with department manager to understand operational needs, workflow challenges, and improvement opportunities.
• Assist teams in designing, implementing, and standardizing operational processes.
• Support rollout of new processes, ensuring employees understand changes and have the tools they need to follow them.
• Assist in the creation of Standard Operating Procedures (SOPs), work instructions, policies, and process flowcharts.
• Assist in the translation of complex workflows into clear and user-friendly documentation.
• Ensure that all process documents follow a consistent format and meet organizational standards.
• Track document versions, approvals, and update cycles to keep information current.
• Work collaboratively across all business units to ensure processes align with organizational goals and work well end-to-end.
• Serve as a point of contact for operational documentation and process-related questions.
• Facilitate meetings and workshops to gather input, clarify expectations, and confirm process requirements.
• Support change management efforts associated with new or updated processes, including communication and training coordination.
• Assist employees in adopting new workflows by answering questions, providing reference materials, and monitoring early implementation.
• Collect feedback from users to refine new processes and improve usability.

Skills

Organizational skills

Communication

Problem-solving

Attention to detail

Multi-tasking

Cross-department collaboration

Lean/Six Sigma experience

Education

Associate’s or Bachelor’s degree in Business Administration/Operations

Tools

Microsoft Office Suite

Process mapping tools

Job description

i2G Systems in Plymouth, MI, is seeking a Business Operations Coordinator to drive process excellence across departments. You will design and standardize workflows, create SOPs, and enable teams with clear documentation and training to ensure successful adoption of new processes.

The role focuses on improving efficiency, quality, and collaboration, coordinating across business units, and supporting change management initiatives to sustain improvements.