Operations & Process Improvement Coordinator

Kastle Systems; Plymouth (MI); On-site; USD 55,000 - 85,000; Full time

Job summary

i2G Systems is seeking a Business Operations Coordinator to advance process excellence across the organization. You will document, standardize, and optimize workflows, collaborate across departments, and support change management initiatives to boost efficiency and quality.

Responsibilities include creating SOPs, maintaining process documentation, and coordinating cross‑functional projects. A degree in business or related field and 2+ years of experience are preferred; Lean/Six Sigma experience

Qualifications

• Associate’s or Bachelor’s degree in Business Administration, Operations, or a related field.
• 2+ years of experience in business operations, project coordination, administration, or process improvement.
• Experience creating and maintaining SOPs, workflows, and process documentation.
• Strong organizational, communication, and problem-solving skills.
• Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint) and process-mapping tools.
• Ability to manage multiple priorities and work effectively across departments.
• Strong attention to detail and commitment to accuracy.
• Experience with continuous improvement, Lean, Six Sigma, or change management is a plus.

Responsibilities

• Partner with department manager to understand operational needs, workflow challenges, and improvement opportunities.
• Assist teams in designing, implementing, and standardizing operational processes.
• Support rollout of new processes, ensuring employees understand changes and have the tools they need to follow them.
• Assist in the creation of Standard Operating Procedures (SOPs), work instructions, policies, and process flowcharts.
• Assist in the translation of complex workflows into clear and user-friendly documentation.
• Ensure that all process documents follow a consistent format and meet organizational standards.
• Track document versions, approvals, and update cycles to keep information current.
• Work collaboratively across all business units to ensure processes align with organizational goals and work well end-to-end.
• Serve as a point of contact for operational documentation and process-related questions.
• Facilitate meetings and workshops to gather input, clarify expectations, and confirm process requirements.
• Support change management efforts associated with new or updated processes, including communication and training coordination.
• Assist employees in adopting new workflows by answering questions, providing reference materials, and monitoring early implementation.
• Collect feedback from users to refine new processes and improve usability.

Skills

Process improvement

Project coordination

Administration

Microsoft Office

Communication

Education

Associate’s or Bachelor’s degree in Business Administration or related field

Tools

Microsoft Office Suite

Process-mapping tools

Job description

i2G Systems is seeking a Business Operations Coordinator to advance process excellence across the organization. You will document, standardize, and optimize workflows, collaborate across departments, and support change management initiatives to boost efficiency and quality.

Responsibilities include creating SOPs, maintaining process documentation, and coordinating cross‑functional projects. A degree in business or related field and 2+ years of experience are preferred; Lean/Six Sigma experience