Operations & Process Excellence Coordinator

Kastle Systems International, LLC; Plain City (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

i2G Systems in Ohio seeks a proactive Business Operations Coordinator to support continuous improvement. You will coordinate SOPs, document processes, and ensure adherence to operational standards across departments to drive efficiency and quality.

Ideal candidates have 2+ years in business operations or process improvement, a degree in business administration or related field, and strong organizational and communication skills to manage multiple priorities and facilitate cross-functional

Qualifications

• 2+ years in business operations, project coordination, administration, or process improvement.
• Experience creating and maintaining SOPs, workflows, and process documentation.
• Strong organizational, communication, and problem-solving skills.
• Proficiency with Microsoft Office Suite and process-mapping tools.
• Ability to manage multiple priorities across departments.

Responsibilities

• Partner with department manager to understand operational needs, workflow challenges, and improvement opportunities.
• Assist teams in designing, implementing, and standardizing operational processes.
• Support rollout of new processes, ensuring employees understand changes and have the tools they need to follow them.
• Assist in the creation of SOPs, work instructions, policies, and process flowcharts.
• Track document versions, approvals, and update cycles to keep information current.
• Work collaboratively across all business units to ensure processes align with organizational goals and work well end-to-end.
• Serve as a point of contact for operational documentation and process-related questions.
• Facilitate meetings and workshops to gather input, clarify expectations, and confirm process requirements.
• Support change management efforts associated with new or updated processes, including communication and training coordination.
• Collect feedback from users to refine new processes and improve usability.

Skills

Organizational skills

Communication

Problem-solving

Multitasking

Cross-department collaboration

Education

Associate’s or Bachelor’s degree in Business Administration or related field

Tools

Microsoft Office Suite

Process-mapping tools

Job description

i2G Systems in Ohio seeks a proactive Business Operations Coordinator to support continuous improvement. You will coordinate SOPs, document processes, and ensure adherence to operational standards across departments to drive efficiency and quality.

Ideal candidates have 2+ years in business operations or process improvement, a degree in business administration or related field, and strong organizational and communication skills to manage multiple priorities and facilitate cross-functional