Operational Excellence & Process Coordinator

Kastle Systems; Sterling (VA); On-site; USD 55,000 - 75,000; Full time

Job summary

i2G Systems in Sterling, VA is seeking a Business Operations Coordinator to drive process excellence across the company. You will coordinate operational initiatives, document workflows, and support standardized SOPs to improve efficiency and quality.

As part of a cross-functional team, you will translate complex procedures into clear guidance, train staff, and monitor adoption of new processes to ensure alignment with strategic goals.

Qualifications

• Associate’s or Bachelor’s degree in Business Administration, Operations or related field.
• 2+ years of experience in business operations, project coordination, administration, or process improvement.
• Experience creating and maintaining SOPs, workflows, and process documentation.
• Strong organizational, communication, and problem-solving skills with attention to detail.

Responsibilities

• Support operational process improvements and standardization across departments.
• Assist in creating SOPs, work instructions, policies, and flowcharts.
• Coordinate cross-department efforts to align processes with goals.
• Assist change management, training, and adoption of new workflows.

Skills

Strong organizational skills

Effective communication

Problem-solving

Multitasking / Managing priorities

Education

Associate’s or Bachelor's degree in Business Administration or related field

Tools

Microsoft Office Suite

Process-mapping tools

Job description

i2G Systems in Sterling, VA is seeking a Business Operations Coordinator to drive process excellence across the company. You will coordinate operational initiatives, document workflows, and support standardized SOPs to improve efficiency and quality.

As part of a cross-functional team, you will translate complex procedures into clear guidance, train staff, and monitor adoption of new processes to ensure alignment with strategic goals.