Operations & Process Excellence Coordinator

Kastle Systems; Plain City (OH); On-site; USD 52,000 - 76,000; Full time

Job summary

i2G Systems in Ohio is seeking a highly organized Business Operations Coordinator to drive process excellence across the organization. You will document processes, standardize workflows, and partner with department managers to identify improvement opportunities.

This role supports change management, trains teams, and maintains SOPs, work instructions, and process maps while working across departments to ensure end‑to‑end alignment and accuracy.

Qualifications

• 2+ years of experience in business operations, project coordination, administration, or process improvement.
• Experience creating and maintaining SOPs, workflows, and process documentation.
• Strong organizational, communication, and problem‑solving skills.
• Experience with continuous improvement, Lean, Six Sigma, or change management is a plus.
• Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint) and process‑mapping tools.

Responsibilities

• Partner with department manager to understand operational needs, workflow challenges, and improvement opportunities.
• Assist teams in designing, implementing, and standardizing operational processes.
• Support rollout of new processes, ensuring employees understand changes and have the tools they need to follow them.
• Assist in the creation of Standard Operating Procedures (SOPs), work instructions, policies, and process flowcharts.
• Assist in the translation of complex workflows into clear and user‑friendly documentation.
• Ensure that all process documents follow a consistent format and meet organizational standards.
• Track document versions, approvals, and update cycles to keep information current.
• Work collaboratively across all business units to ensure processes align with organizational goals and work well end‑to‑end.
• Serve as a point of contact for operational documentation and process‑related questions.
• Facilitate meetings and workshops to gather input, clarify expectations, and confirm process requirements.
• Support change management efforts associated with new or updated processes, including communication and training coordination.
• Assist employees in adopting new workflows by answering questions, providing reference materials, and monitoring early implementation.
• Collect feedback from users to refine new processes and improve usability.

Skills

MS Office Suite

Process mapping tools

Education

Associate’s or Bachelor’s degree in Business Administration, Operations, or related field

Job description

i2G Systems in Ohio is seeking a highly organized Business Operations Coordinator to drive process excellence across the organization. You will document processes, standardize workflows, and partner with department managers to identify improvement opportunities.

This role supports change management, trains teams, and maintains SOPs, work instructions, and process maps while working across departments to ensure end‑to‑end alignment and accuracy.