Operations & Process Excellence Coordinator

Kastle Systems International, LLC; Plain City (UT); On-site; USD 55,000 - 75,000; Full time

Job summary

i2G Systems seeks a Business Operations Coordinator to support continuous improvement by coordinating process execution, documenting SOPs, and ensuring adherence to operational standards. You will help drive efficiency, improve quality, and foster a culture of process excellence across departments.

You will partner with managers to analyze workflows, design and standardize processes, and assist in change management, training, and user adoption.

Qualifications

• Associate’s or Bachelor’s degree in Business Administration, Operations, or a related field.
• 2+ years of experience in business operations, project coordination, administration, or process improvement.
• Experience creating and maintaining SOPs, workflows, and process documentation.
• Strong organizational, communication, and problem-solving skills.
• Proficiency with Microsoft Office Suite and process-mapping tools.
• Ability to manage multiple priorities and work effectively across departments.
• Strong attention to detail and commitment to accuracy; Lean/Six Sigma or change management experience is a plus.

Responsibilities

• Support operational process initiatives by partnering with department managers to understand needs, workflows, and improvement opportunities.
• Assist teams in designing, implementing, and standardizing operational processes.
• Support rollout of new processes, ensuring employees understand changes and have tools to follow them.
• Assist in creating SOPs, work instructions, policies, and process flowcharts; translate complex workflows into clear documentation.
• Track document versions, approvals, and update cycles to keep information current.
• Collaborate across business units to ensure processes align with goals and drive end-to-end efficiency.
• Facilitate meetings/workshops to gather input, clarify expectations, and confirm process requirements.
• Support change management efforts including communication and training coordination.

Skills

Organizational skills

Communication skills

Problem solving

Multitasking

Education

Bachelor’s or Associate’s degree in Business/Operations

Tools

Microsoft Office Suite

Process-mapping tools

Job description

i2G Systems seeks a Business Operations Coordinator to support continuous improvement by coordinating process execution, documenting SOPs, and ensuring adherence to operational standards. You will help drive efficiency, improve quality, and foster a culture of process excellence across departments.

You will partner with managers to analyze workflows, design and standardize processes, and assist in change management, training, and user adoption.