Process Excellence Coordinator

Encore Talent Solutions; Columbus (OH); On-site; USD 70,000 - 95,000; Full time

Job summary

Encore Talent Solutions is seeking a Process Consultant to document, analyze, and maintain business processes supporting operational excellence, standardization, compliance, and continuous improvement initiatives. You will partner with stakeholders to capture current-state processes, develop process documentation, SOPs, and training materials.

The ideal candidate is highly organized, detail-oriented, and skilled at translating complex business activities into clear, actionable documentation and

Qualifications

• Experience developing process maps, SOPs, work instructions, or training documentation.
• Strong interviewing and facilitation skills.
• Excellent written communication and documentation skills.
• Strong attention to detail and organizational skills.

Responsibilities

• Develop and maintain enterprise process documentation including Level 1, Level 2, and Level 3 process maps.
• Facilitate process discovery sessions with SMEs and stakeholders.
• Document current-state processes using approved standards and tools.
• Ensure documentation is complete, accurate, and maintained in designated repositories.
• Support process governance activities by maintaining inventories and standards.
• Create, update, and maintain SOPs, work instructions, job aids, and process narratives.
• Translate complex operational activities into easy-to-follow instructions.
• Ensure documentation aligns with organizational standards, regulatory requirements, and audit expectations.
• Assist with gathering business requirements for process improvement and system enhancements.
• Interview stakeholders to understand needs, pain points, and requirements.
• Document business requirements, user stories, process impacts, and functional requirements.
• Support gap analysis between current and future-state processes.
• Collaborate with project teams to ensure requirements are captured and understood.
• Develop training materials to support process changes and new procedures.
• Create process-based training presentations, job aids, quick reference guides, and onboarding materials.
• Support end-user training and knowledge transfer activities.
• Assist with change management and communication efforts related to process updates.
• Identify gaps, redundancies, and standardization opportunities.
• Support Operational Excellence, Continuous Improvement, and Business Transformation initiatives.
• Participate in process improvement workshops and working sessions.
• Assist with tracking implementation actions and documenting changes.

Skills

Process mapping

SOPs

Training documentation

Interviewing & facilitation

Education

Lean Six Sigma Yellow Belt or Green Belt certification

Tools

Visio

Signavio

Whiteboard

Job description

Encore Talent Solutions is seeking a Process Consultant to document, analyze, and maintain business processes supporting operational excellence, standardization, compliance, and continuous improvement initiatives. You will partner with stakeholders to capture current-state processes, develop process documentation, SOPs, and training materials.

The ideal candidate is highly organized, detail-oriented, and skilled at translating complex business activities into clear, actionable documentation and