Onsite Operations Lead — Process Excellence

TEKsystems; Grand Haven (MI); On-site; USD 100,000 - 125,000; Full time

Job summary

TEKsystems in Grand Haven, MI is seeking an Operations Manager to drive operational excellence and ensure processes are followed and improved. The role coordinates across service delivery, customer care, project delivery, security, and solutions to deliver value from request to delivery and support.

The candidate will lead data-driven initiatives, enforce standards, and push for continuous improvement, balancing priorities and stakeholder expectations in a highly process-driven environment.

Qualifications

• 10+ years of experience leading operations.
• Experience managing and improving operational processes.
• Strong analytical and problem-solving skills.
• Excellent organizational and facilitation skills.
• Ability to manage competing priorities and multiple stakeholders.
• Experience developing and reporting operational KPIs.
• Exceptional written and verbal communication skills.

Responsibilities

• Own and continuously improve service & project delivery processes across the organization.
• Ensure adherence to established operational standards, workflows, and playbooks.
• Identify operational bottlenecks, gaps, inefficiencies, and areas of risk.
• Lead root cause analysis activities for recurring operational issues.
• Drive operational maturity initiatives across all functions.
• Establish and maintain operational governance frameworks.
• Ensure consistent execution of MOTIO standards and best practices.

Skills

Operational leadership

Process improvement

Analytical skills

Organizational skills

Stakeholder management

KPIs reporting

Communication skills

Job description

TEKsystems in Grand Haven, MI is seeking an Operations Manager to drive operational excellence and ensure processes are followed and improved. The role coordinates across service delivery, customer care, project delivery, security, and solutions to deliver value from request to delivery and support.

The candidate will lead data-driven initiatives, enforce standards, and push for continuous improvement, balancing priorities and stakeholder expectations in a highly process-driven environment.