Operations Planning Lead: Guest Experience & Analytics

Inspire; Atlanta (GA); On-site; USD 64,000 - 86,000; Full time

Job summary

Inspire Brands is seeking a Restaurant Experience Assistant Manager (Planning) to help optimize guest experience through operational tools, testing and rollouts. You will support direct franchisee communications, assist with hierarchies, and collaborate with internal and external teams to drive improvements in efficiency and guest satisfaction.

The role emphasizes data-driven insights, cross-functional coordination, and strong problem-solving to enhance restaurant performance across multiple

Qualifications

• Bachelor’s degree or equivalent in hospitality/analytics.
• 2+ years in restaurant operations or related field.
• Strong problem-solving and data analysis skills.
• Proficient with SharePoint, PowerPoint, and Excel.
• Ability to work cross-functionally with internal teams and vendors.

Responsibilities

• Assist in testing, implementation & evaluation of operational tools.
• Provide field support, troubleshoot issues, and respond to questions.
• Support franchise communications and hierarchies related to tools.
• Develop reports and dashboards with KPIs to improve guest experience.

Skills

Problem solving

Cross-functional

Communication

Data analysis

Project management

Team collaboration

Adaptability

Excel

SharePoint

PowerPoint

Software proficiency

Ops experience

Education

Bachelor's degree

Hospitality management

Business analytics

Marketing

Related field

Job description

Inspire Brands is seeking a Restaurant Experience Assistant Manager (Planning) to help optimize guest experience through operational tools, testing and rollouts. You will support direct franchisee communications, assist with hierarchies, and collaborate with internal and external teams to drive improvements in efficiency and guest satisfaction.

The role emphasizes data-driven insights, cross-functional coordination, and strong problem-solving to enhance restaurant performance across multiple