Restaurant Experience Operations Specialist

IRB USA Inspire Resources; Atlanta (GA); On-site; USD 60,000 - 90,000; Full time

Job summary

Inspire Brands' SONIC division seeks a Restaurant Experience Assistant Manager (Planning) to support operational tools and processes that maximize guest experience. You will collaborate with franchisees, test new tools, and support product rollouts while working with internal teams and external vendors.

You will develop reports and dashboards with KPIs, analyze operational data, and help translate insights into action for improved guest experiences across brands. Travel up to 20% may be required.

Qualifications

• Bachelor’s degree or equivalent in hospitality, business analytics, marketing, or related field.
• 2+ years of restaurant operations or related experience.

Responsibilities

• Testing, Implementation & Evaluation: Assist in testing new operational tools and forms to ensure they meet operational standards and improve overall restaurant performance.
• Field Support: Provide ongoing support to field operations teams by answering questions, troubleshooting issues, and ensuring equipment and smallware usage aligns with operational goals.
• Franchisee Hierarchies & Communications: Assist system with communications relating to operational tools. Assist franchisees with changes to hierarchies and other franchise relations issues related to operational and guest experience tools.
• Guest Experience Strategies & Insights: Develop reports and dashboards with KPIs. Assess effectiveness of digital customer engagement directly related to SONIC Restaurant Experience initiatives. Propose strategies to improve restaurant experience leveraging the data and insights.

Skills

Problem solving

Cross-functional collaboration

Communication skills

Project management

Analytical thinking

Adaptability

Education

Hospitality Management

Business Analytics

Marketing

Tools

SharePoint

PowerPoint

Excel

Job description

Inspire Brands' SONIC division seeks a Restaurant Experience Assistant Manager (Planning) to support operational tools and processes that maximize guest experience. You will collaborate with franchisees, test new tools, and support product rollouts while working with internal teams and external vendors.

You will develop reports and dashboards with KPIs, analyze operational data, and help translate insights into action for improved guest experiences across brands. Travel up to 20% may be required.