Restaurant Experience Assistant Manager - Planning

Inspire; Atlanta (GA); On-site; USD 64,000 - 86,000; Full time

Job summary

Inspire Brands is seeking a Restaurant Experience Assistant Manager (Planning) to help optimize guest experience through operational tools, testing and rollouts. You will support direct franchisee communications, assist with hierarchies, and collaborate with internal and external teams to drive improvements in efficiency and guest satisfaction.

The role emphasizes data-driven insights, cross-functional coordination, and strong problem-solving to enhance restaurant performance across multiple

Qualifications

• Bachelor’s degree or equivalent in hospitality/analytics.
• 2+ years in restaurant operations or related field.
• Strong problem-solving and data analysis skills.
• Proficient with SharePoint, PowerPoint, and Excel.
• Ability to work cross-functionally with internal teams and vendors.

Responsibilities

• Assist in testing, implementation & evaluation of operational tools.
• Provide field support, troubleshoot issues, and respond to questions.
• Support franchise communications and hierarchies related to tools.
• Develop reports and dashboards with KPIs to improve guest experience.

Skills

Problem solving

Cross-functional

Communication

Data analysis

Project management

Team collaboration

Adaptability

Excel

SharePoint

PowerPoint

Software proficiency

Ops experience

Education

Bachelor's degree

Hospitality management

Business analytics

Marketing

Related field

Job description

Job Summary
The Restaurant Experience Assistant Manager (Planning) plays a crucial role in supporting the system with operational tools to maximize guest experience. This will include direct franchisee communications with hierarchies, testing, implementing, and supporting Operational Assessments and Check for Executions, supporting the field team with questions and issues, and work cross-functionally with internal teams and external vendors to support product and process rollouts. Your work will help drive efficiency, enhance the guest experience, and improve overall operational performance.

Job Summary
The Restaurant Experience Assistant Manager (Planning) plays a crucial role in supporting the system with operational tools to maximize guest experience. This will include direct franchisee communications with hierarchies, testing, implementing, and supporting Operational Assessments and Check for Executions, supporting the field team with questions and issues, and work cross-functionally with internal teams and external vendors to support product and process rollouts. Your work will help drive efficiency, enhance the guest experience, and improve overall operational performance.

Responsibilities

• Testing, Implementation & Evaluation: Assist in testing new operational tools and forms to ensure they meet operational standards and improve overall restaurant performance.
• Field Support: Provide ongoing support to field operations teams by answering questions, troubleshooting issues, and ensuring equipment and smallware usage aligns with operational goals.
• Franchisee Hierarchies & Communications: Assist system with communications relating to operational tools. Assist franchisees with changes to hierarchies and other franchise relations issues related to operational and guest experience tools.
• Guest Experience Strategies & Insights: Develop reports and dashboards with KPIs. Assess effectiveness of digital customer engagement directly related to SONIC Restaurant Experience initiatives. Propose strategies to improve restaurant experience leveraging the data and insights.

Min/Preferred

EDUCATION QUALIFICATIONS

4 Year/Bachelor’s Degree

Bachelor’s degree in Hospitality Management, Business Analytics, Marketing, or a related field

Minimum Years Of Experience

• 2+ years of restaurant operations or a related field experience

REQUIRED KNOWLEDGE, SKILLS Or ABILITIES

• Strong problem-solving and troubleshooting skills, with the ability to analyze operational data.
• Proven ability to work cross-functionally with internal teams and external vendors.
• Excellent verbal and written communication skills, with the ability to engage with field teams and stakeholders.
• Self-motivated with a focus on innovation and continuous operational improvement.
• Knowledge of restaurant data and operational processes preferred.
• Bachelor’s degree or equivalent experience; restaurant industry experience preferred.
• Strong project management skills.
• Ability to adapt to changing priorities and deadlines.
• Proficient in SharePoint, PowerPoint, and Excel.
• Ability to quickly learn and understand software platforms that are utilized in operational data analysis.
• Experience working independently and collaboratively in a team environment.

Travel Required

• Minimal (Up to 20%)

Inspire Brands is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide.

We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.

At SONIC, we encourage and attract wildly creative people. Bold, unique personalities whose passion for what they do shows in the food, the experience and the culture of our brand. Sound like you? Join us as we deliver delightful and delicious moments to our guests!