Restaurant Experience Assistant Manager - Planning

IRB USA Inspire Resources; Atlanta (GA); On-site; USD 60,000 - 90,000; Full time

Job summary

Inspire Brands' SONIC division seeks a Restaurant Experience Assistant Manager (Planning) to support operational tools and processes that maximize guest experience. You will collaborate with franchisees, test new tools, and support product rollouts while working with internal teams and external vendors.

You will develop reports and dashboards with KPIs, analyze operational data, and help translate insights into action for improved guest experiences across brands. Travel up to 20% may be required.

Qualifications

• Bachelor’s degree or equivalent in hospitality, business analytics, marketing, or related field.
• 2+ years of restaurant operations or related experience.

Responsibilities

• Testing, Implementation & Evaluation: Assist in testing new operational tools and forms to ensure they meet operational standards and improve overall restaurant performance.
• Field Support: Provide ongoing support to field operations teams by answering questions, troubleshooting issues, and ensuring equipment and smallware usage aligns with operational goals.
• Franchisee Hierarchies & Communications: Assist system with communications relating to operational tools. Assist franchisees with changes to hierarchies and other franchise relations issues related to operational and guest experience tools.
• Guest Experience Strategies & Insights: Develop reports and dashboards with KPIs. Assess effectiveness of digital customer engagement directly related to SONIC Restaurant Experience initiatives. Propose strategies to improve restaurant experience leveraging the data and insights.

Skills

Problem solving

Cross-functional collaboration

Communication skills

Project management

Analytical thinking

Adaptability

Education

Hospitality Management

Business Analytics

Marketing

Tools

SharePoint

PowerPoint

Excel

Job description

Job Summary

The Restaurant Experience Assistant Manager (Planning) plays a crucial role in supporting the system with operational tools to maximize guest experience. This will include direct franchisee communications with hierarchies, testing, implementing, and supporting Operational Assessments and Check for Executions, supporting the field team with questions and issues, and work cross-functionally with internal teams and external vendors to support product and process rollouts. Your work will help drive efficiency, enhance the guest experience, and improve overall operational performance.

RESPONSIBILITIES

• Testing, Implementation & Evaluation: Assist in testing new operational tools and forms to ensure they meet operational standards and improve overall restaurant performance.
• Field Support: Provide ongoing support to field operations teams by answering questions, troubleshooting issues, and ensuring equipment and smallware usage aligns with operational goals.
• Franchisee Hierarchies & Communications: Assist system with communications relating to operational tools. Assist franchisees with changes to hierarchies and other franchise relations issues related to operational and guest experience tools.
• Guest Experience Strategies & Insights: Develop reports and dashboards with KPIs. Assess effectiveness of digital customer engagement directly related to SONIC Restaurant Experience initiatives. Propose strategies to improve restaurant experience leveraging the data and insights.

EDUCATION QUALIFICATIONS

• Min/Preferred 4 Year/Bachelor’s Degree Bachelor’s degree in Hospitality Management, Business Analytics, Marketing, or a related field
• Minimum Years of Experience 2+ years of restaurant operations or a related field experience

REQUIRED KNOWLEDGE, SKILLS or ABILITIES

• Strong problem-solving and troubleshooting skills, with the ability to analyze operational data.
• Proven ability to work cross-functionally with internal teams and external vendors.
• Excellent verbal and written communication skills, with the ability to engage with field teams and stakeholders.
• Self-motivated with a focus on innovation and continuous operational improvement.
• Knowledge of restaurant data and operational processes preferred.
• Bachelor’s degree or equivalent experience; restaurant industry experience preferred.
• Strong project management skills.
• Ability to adapt to changing priorities and deadlines.
• Proficient in SharePoint, PowerPoint, and Excel.
• Ability to quickly learn and understand software platforms that are utilized in operational data analysis.
• Experience working independently and collaboratively in a team environment.

Travel Required Minimal (Up to 20%)

About Inspire

Inspire Brands is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide. We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences. At SONIC, we encourage and attract wildly creative people. Bold, unique personalities whose passion for what they do shows in the food, the experience and the culture of our brand. Sound like you? Join us as we deliver delightful and delicious moments to our guests! Inspire is a multi-brand restaurant company whose portfolio includes more than 33,300 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants across nearly 60 global markets. In an industry facing increasing disruption, our leaders saw an opportunity to build a restaurant company unlike any other – one that brings together differentiated yet complementary brands and aims to make them stronger than they would be on their own. Found inherently in the purposes of our family of brands, we identified a common thread between our restaurants – the capacity to inspire. From guest experience to career development to community well-being, Inspire plays a role in the lives of millions of people every day. Our brands are diverse, distinctive, and fan favorites. In a sense, you could say we seek those who provide something different than the norm.