Operations Performance Analyst – Franchise & NRO Excellence

3500 Popeyes Louisiana Kitchen Inc; United States; On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Global benefits

Paid parental leave

Telemedicine and wellness support

Job summary

Restaurant Brands International Inc. (Popeyes) seeks a Sr. Analyst, Operations Performance Support to drive targeted operational interventions across the system.

You will work directly in restaurants to assess performance, coach leaders, and implement improvements, focusing on F2F portfolio integrations and NROs. This role requires hands-on field presence in Miami, FL, five days a week. You will translate in-restaurant observations into actionable insights, monitor progress, and support

Qualifications

• 2–4 years of experience in restaurant operations, hospitality, or operational support roles.
• Strong understanding of QSR restaurant operations and performance drivers.
• Proven ability to diagnose operational issues and recommend practical solutions.
• Strong organizational and project management skills.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Excel and PowerPoint.
• Comfortable working in fast-paced restaurant environments.
• Willingness to travel up to 75–80%, with flexibility to accommodate last-minute travel and occasional evening and weekend commitments.
• Bachelor’s degree preferred

Responsibilities

• Conduct restaurant visits independently to support F2F portfolio integrations and NROs.
• Provide shoulder-to-shoulder coaching with RGMs and restaurant leadership teams to reinforce Popeyes operational standards.
• Identify operational gaps across key areas including food safety, speed of service, labor deployment, and guest experience.
• Support restaurant teams in implementing operational improvements based on in-restaurant observations.
• Adapt coaching approach based on real-time restaurant conditions to drive immediate operational improvements.
• Evaluate restaurant performance through operational metrics and in-restaurant observations.
• Identify root causes of performance gaps and surface clear, actionable insights to restaurant leadership and the Operations Performance team.
• Support the Sr. Manager in diagnosing performance challenges across assigned restaurant portfolios.
• Monitor performance improvements following operational interventions.
• Drive accountability at the RGM and District Manager level, track follow-up actions and implementation progress after restaurant visits.
• Maintain detailed visit recaps, operational observations, and performance summaries.
• Support ongoing monitoring of restaurants during F2F transitions and NRO ramp periods.
• Build visit materials, performance summaries, and engagement recaps following restaurant engagements.
• Document operational learnings and best practices from field deployments.
• Support updates to Operations Performance playbooks used for F2F integrations and NRO support.

Skills

Restaurant operations

Project management

Communication

Excel proficiency

Education

Bachelor’s degree

Tools

Excel

PowerPoint

Job description

Restaurant Brands International Inc. (Popeyes) seeks a Sr. Analyst, Operations Performance Support to drive targeted operational interventions across the system.

You will work directly in restaurants to assess performance, coach leaders, and implement improvements, focusing on F2F portfolio integrations and NROs. This role requires hands-on field presence in Miami, FL, five days a week. You will translate in-restaurant observations into actionable insights, monitor progress, and support