Operations Performance Analyst — Onsite in Miami

Popeyes Louisiana Kitchen; Miami (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Parental leave

Telemedicine

Mental wellness support

Job summary

Popeyes Louisiana Kitchen is seeking a Sr. Analyst, Operations Performance Support to drive targeted operational interventions across our system.

You will work directly in restaurants to assess performance, coach leadership, and implement improvements during F2F transitions and NRO ramp periods. Based in Miami, FL, you will collaborate with RGMs, District Managers, and franchise leaders, delivering actionable insights and supporting playbook updates for ongoing operations performance.

Qualifications

• 2–4 years of experience in restaurant operations, hospitality, or operational support roles.
• Strong understanding of QSR restaurant operations and performance drivers.
• Proven ability to diagnose operational issues and recommend practical solutions.
• Strong organizational and project management skills.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Excel and PowerPoint.
• Comfortable working in fast-paced restaurant environments.
• Willingness to travel up to 75–80%, with flexibility to accommodate last-minute travel and occasional evening and weekend commitments.
• Bachelor’s degree preferred

Responsibilities

• Conduct restaurant visits independently to support F2F portfolio integrations and NROs
• Provide shoulder-to-shoulder coaching with RGMs and restaurant leadership teams to reinforce Popeyes operational standards.
• Identify operational gaps across key areas including food safety, speed of service, labor deployment, and guest experience, REV
• Support restaurant teams in implementing operational improvements based on in-restaurant observations.
• Adapt coaching approach based on real-time restaurant conditions to drive immediate operational improvements.
• Evaluate restaurant performance through operational metrics and in-restaurant observations.
• Identify root causes of performance gaps and surface clear, actionable insights to restaurant leadership and the Operations Performance team.
• Support the Sr. Manager in diagnosing performance challenges across assigned restaurant portfolios.
• Monitor performance improvements following operational interventions.
• Drive accountability at the RGM and District Manager level
• Track follow-up actions and implementation progress after restaurant visits.
• Maintain detailed visit recaps, operational observations, and performance summaries.
• Support ongoing monitoring of restaurants during F2F transitions and NRO ramp periods.
• Build visit materials, performance summaries, and engagement recaps following restaurant engagements.
• Document operational learnings and best practices from field deployments.
• Support updates to Operations Performance playbooks used for F2F integrations and NRO support.

Skills

Excel & PowerPoint

Communication

Project management

Restaurant operations knowledge

Education

Bachelor’s degree preferred

Job description

Popeyes Louisiana Kitchen is seeking a Sr. Analyst, Operations Performance Support to drive targeted operational interventions across our system.

You will work directly in restaurants to assess performance, coach leadership, and implement improvements during F2F transitions and NRO ramp periods. Based in Miami, FL, you will collaborate with RGMs, District Managers, and franchise leaders, delivering actionable insights and supporting playbook updates for ongoing operations performance.