Senior Field Operations Coach — Guest Experience & Training

CCentral; Birmingham (AL); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Global paid parental leave

Telemedicine

Mental wellness support

Job summary

Restaurant Brands International Inc. seeks a Sr. Analyst, Operations Partner to drive excellence across Popeyes restaurants. You’ll coach franchise leadership, embed routines, and elevate guest satisfaction, food quality, and brand standards.

Based in the Birmingham area, you’ll travel up to 75% in the assigned territory, delivering hands-on coaching, reporting progress to Field & Ops Services, and supporting NROs and brand initiatives.

Qualifications

• Bachelor’s degree or equivalent operational experience.
• 3+ years of restaurant operations leadership in QSR.
• Proven track record improving operational execution and guest satisfaction.
• Experience in training, coaching, or leading restaurant managers/teams.
• Strong coaching and training ability with in-the-moment feedback.

Responsibilities

• Coach restaurant leadership on guest satisfaction drivers: speed of service, accuracy, food quality, hospitality, cleanliness, safety.
• Deliver in-restaurant coaching and training during openings and distressed turnarounds.
• Provide monthly updates to FBP on progress and results.
• Spend 4 days per week in restaurants, visiting 2–3 sites per day.
• Prepare visit reports and maintain communication with Field & Ops leadership.

Skills

Guest experience focus

Operational leadership

Training & coaching

Data analysis

Communication

Travel readiness

Education

Bachelor’s degree or equivalent

Job description

Restaurant Brands International Inc. seeks a Sr. Analyst, Operations Partner to drive excellence across Popeyes restaurants. You’ll coach franchise leadership, embed routines, and elevate guest satisfaction, food quality, and brand standards.

Based in the Birmingham area, you’ll travel up to 75% in the assigned territory, delivering hands-on coaching, reporting progress to Field & Ops Services, and supporting NROs and brand initiatives.